GCG ยท 10 hours ago
Sr. Customer Support Specialist - Chesterfield, MO
Chesterfield, MO
Full-time
Onsite
Mid, Senior Level
4+ years expGCG is seeking a Sr. Customer Support Specialist to join their Automation & Factory Solutions team. This role involves supporting customers and sales teams by managing inquiries, entering quotes and orders, and ensuring a seamless customer experience.
Electrical & Electronic Manufacturing
Responsibilities
Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
Enter quotes into the ERP system
Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution
Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
Actively participate in opportunities to improve individual knowledge of the company, products, and systems
Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
Work toward and contributes to the success of all individual and team goals/metrics
Support phone coverage as needed
Perform other duties
Qualification
Required
4+ years of Customer Service or Sales Support experience; previous experience with distribution or manufacturing preferred but not required
Previous experience with ticketing systems and ERP systems strongly preferred
Proficiency with the Microsoft Office suite
Ability to work effectively under pressure in a deadline driven environment
Professional verbal and written communication and listening skills
Ability to communicate with a diverse population of people
Ability to work in a team environment
Ability to think critically and analyze issues based on data
Benefits
Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
PTO plan with company paid holidays
401K with employer contribution
Company
GCG
GCG is a global provider of wire, cable, and connectivity products, as well as customized solutions for automated factories, serving diverse sectors including Communications, OEM, Data Centers, Renewable Energy and more.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Maucieri
Chief Executive Officer
Michael Milligan
Chief Financial Officer
Recent News
2025-03-04
Company data provided by crunchbase