AccentCare · 1 month ago
End User Support-IT Field Services
Austin, TX
Full-time
Onsite
Entry, Mid Level
$25/hr - $28.50/hr
2+ years expAccentCare is a purpose-driven organization in corporate healthcare that emphasizes excellence and compassion in patient care. The End User Support-IT Field Services role involves providing Tier 1 and 2 support for executives, troubleshooting hardware and software issues, and ensuring optimal configuration of productivity tools.
Responsibilities
Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption
Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access
Triage and resolve escalated issues from the Help Desk
Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents
Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements
Qualification
Required
Bachelor's degree in Information Technology preferred or 2 - 4 years of technical support experience
Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+
Solid Understanding of: Microsoft Office Applications, Office365, One-Drive, Microsoft Teams, Windows 10 OS, Windows 11 OS a plus, Android OS, iOS, Active Directory, EntraID, Intune Auto-pilot, Networking (TCP/IP, WINS, DNS, DHCP), ITIL Service Management through Service Now, Single Sign on concepts, MDM Solutions
Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
Some project/process management skills
Advance equipment operation skills - should be able to use all office equipment and train end users
Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience
Ability to document technical solutions for review by both technical teams and end users
Benefits
Medical, dental and vision coverage
Paid time off and paid holidays
Professional development opportunities
Company-matching 401(k)
Flexible spending and health savings accounts
Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
Programs to celebrate achievements, milestones and fellow employees
Company store credit for your first AccentCare-branded scrubs for patient-facing employees
And more!
Company
AccentCare
AccentCare is setting the standard for care excellence and shaping the future of aging in place by putting the patient first in all we do.
10001+ employees
H1B Sponsorship
AccentCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (1)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Glenn Steigbigel
SVP/COO Home Health
Katy Black
SVP, Chief Administrative Officer
Recent News
St Pete Catalyst
2022-03-16
Company data provided by crunchbase