Twilio · 4 hours ago
Sr Principal Product Management
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$244K/yr - $305K/yr
10+ years expTwilio is a company that is shaping the future of communications by delivering innovative solutions to businesses and empowering developers worldwide. They are seeking a Senior Principal Product Manager to lead the strategic vision for customer engagement AI infrastructure and agentic application frameworks, focusing on building autonomous and adaptive applications leveraging Twilio's platform.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Define the product vision and long-term roadmap for AI-based apps using Twilio’s platform, and engagement agent orchestration layers
Champion modular, scalable solutions for building and deploying agentic applications across customer engagement omnichannel use cases (e.g. contact center automation, proactive messaging, outbound marketing)
Partner with engineering to build and/or use reliable model-serving and agentic-use infrastructure, real-time reasoning APIs, and adaptive data pipelines
Drive the development of SDK and API layers enabling developers to compose intelligent agents grounded in Twilio’s conversational products and customer data
Analyze and define market size, product use and adoption metrics for latency, accuracy, cost, and developer adoption, balancing innovation with operational excellence
Collaborate with Privacy, Legal, and Ethics teams to ensure responsible AI practices, model governance, and secure data usage
Work with Sales, Support, and Product Marketing in an effective manner to drive cross-organizational collaboration and influence
Act as a thought leader across the AI ecosystem representing Twilio at conferences, advising product teams on AI-native design, and shaping open-source or partner integrations
Qualification
Required
10+ years of experience in product management with at least 2 years focused on AI infrastructure, agentic developer platforms, or at-scale agentic systems
Deep understanding of LLMs, inference optimization, retrieval-augmented generation, and frameworks for agentic behavior orchestration
Demonstrated experience and success in building and launching new product and product features in cloud-based platforms
Proven experience working with AI infrastructure technologies (e.g., vector databases, model-serving frameworks, orchestration stacks like LangChain or Semantic Kernel)
Strong technical literacy - able to translate between research, engineering, and product strategy
Excellent customer advocacy - able to present, distill, and use customer data and feedback to build a strategy, roadmap, and features
Excellent collaboration and storytelling skills - able to influence C-level stakeholders and technical teams alike
Degree in Computer Science, Engineering, or a related field (advanced degree preferred)
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2025-12-29
2025-12-24
2025-12-18
Company data provided by crunchbase