OneSource Virtual · 21 hours ago
Customer Success Manager, West
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expOneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service solutions for Workday. The Customer Success Manager is responsible for ensuring customers achieve their desired outcomes with OSV services, driving adoption, increasing value, and managing customer retention.
Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing
Responsibilities
Handling overall responsibility for managing the customer relationship
Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services
Acting as a liaison between the customer and varying OSV service delivery areas. The focus is ensuring services adoption and capturing feedback
Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations
Prioritizing and driving resolution on escalated customer challenges
Promoting opportunities for two-way communication
Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology
Leveraging customer relationships as needed for prospect references
Keeping customers informed of process and procedural changes
Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll
Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction
Qualification
Required
2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels
Proven ability to collaborate and build strong relationships with customers, especially at the executive level
Proven ability to engage across corporate functions (Services, Professional Services, Product Management)
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
Bachelor's degree required or equivalent experience
Excellent organization, time management, and communication skills
Up to 30% travel
Passion for targeted customer focus
Preferred
Service industry experience a plus
Benefits
Values-based culture
Upward mobility
Professional development with opportunities of all kinds
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1000 employees
H1B Sponsorship
OneSource Virtual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (8)
2023 (10)
2022 (15)
2021 (11)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2022-11-01Acquired
2015-06-19Series B· $150M
2014-04-01Series Unknown
Leadership Team
Brian Williams
Executive Chairman & Co-Founder
Kelvin Gray
Chief Customer Officer
Recent News
2025-07-11
Company data provided by crunchbase