Penske Truck Leasing · 6 hours ago
Customer Service Coordinator
Jamaica, NY
Full-time
Onsite
Entry, Mid Level
$25.48/hr - $32.50/hr
2+ years expPenske Truck Leasing is a premier global transportation provider focused on delivering innovative transportation, logistics, and technology services. The Customer Service Coordinator will work with customers to schedule maintenance requests, coordinate repairs, and manage shop operations to ensure high levels of customer satisfaction.
Financial ServicesLeasingRental
Responsibilities
Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues
Assure that all Penske Rental units are maintained and prepared for customers
Ensure parts are available for scheduled work
Hold vendors accountable for quality and adherence to schedule for outside work
Provide customer service, assuring customers are satisfied and will return for additional business
Maintain shop productivity by optimizing the work plan
Coordinate with district billing clerks as necessary
Other projects and tasks as assigned by supervisor
Qualification
Required
2 years of customer service experience required
At least 1 year of hands on mechanical experience required
High School diploma or equivalent required
The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice
Regular, predictable, full attendance is an essential function of the job
Willingness to work the required schedule, work at the specific location required, complete Penske employment application, the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required
Preferred
2 years of supervisory experience preferred
At least 2 years of service department administration preferred
Associates Degree, Technical School Degree, or Bachelors Degree preferred
ASE certification preferred
Prior experience with service scheduling programs and diagnostic programs preferred
Benefits
Our excellent benefits plan keep associates and their families happy, healthy and secure.
Company
Penske Truck Leasing
Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.
10001+ employees
H1B Sponsorship
Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (53)
2023 (49)
2022 (39)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Jessica Bickley
Senior Executive Admin Asst to CFO, Controller, SVP Fleet Services, SVP BD & Treasurer, VP FP&A
Art Vallely
Executive Vice President- Chief Operating Officer
Recent News
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