Retail Imaging · 1 month ago
Remote Technical Support Agent
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $19/hr
0+ years expRetail Imaging is seeking a Remote Technical Support Agent to be the first point of contact for their clients’ customers. The role involves troubleshooting and resolving technical and administrative issues while maintaining high service standards and documentation accuracy.
E-Commerce
Responsibilities
Engage directly with customers via phone, email, and chat to troubleshoot and resolve technical and administrative issues
Follow defined response and resolution timelines to meet or exceed SLA and performance goals
Document all work accurately and clearly in the appropriate systems
Identify and report gaps or outdated information in documentation to help improve team resources
Balance live customer interactions with follow-up and administrative tasks, staying calm under pressure
Communicate openly with teammates and leadership about issue status, progress, and potential roadblocks
Uphold service, quality, and policy standards to deliver a consistent and positive customer experience
Qualification
Required
High school diploma or GED equivalent
At least six months of experience providing technical support in a call center environment
Strong written and verbal communication skills, able to adapt to different audiences
Basic troubleshooting skills and comfort using multiple systems or tools at once
Proven reliability in attendance, punctuality, and follow-through
Strong organizational skills and ability to prioritize in a fast-paced environment
Willingness and ability to learn new tools and technologies quickly
Solution-focused mindset with a proactive approach to challenges
Comfortable asking questions and seeking clarification when needed
Adaptable to changing priorities, procedures, or deadlines
Open to feedback and continuous improvement
Company
Retail Imaging
Retail Imaging is a photography company that offers on-demand field services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jonas Sturr, CAPM®
Chief Operating Officer
Company data provided by crunchbase