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Variety Care · 1 month ago

Patient Service Representative I- Dental, Bilingual (67679)

Oklahoma City, OK

Full-time

Onsite

New Grad, Entry Level

Variety Care is a healthcare provider committed to delivering safe and effective patient-centered care. The Patient Service Representative I - Dental is responsible for managing patient information, scheduling appointments, and ensuring smooth office operations while adhering to HIPAA guidelines.

Health CareMedicalNon Profit

Responsibilities

Receives patients at reception window

Obtains required information/documentation from patient at check in

Obtains financial and family information and updates information for each patient on each visit including address, phone, insurance coverage, and date of birth

Updates patient information and makes changes as necessary in the electronic medical records

Verifies SoonerCare information daily; making sure patients are covered before receiving treatment

Verifies all insurances regularly; making sure that patients do not reach past their maximum benefit

Verifying insurance on new patients and arranges payment for services received

Sends predetermination to insurance to insure payment of service

Schedules appointments in electronic medical records

Schedules patient visits in accordance with any scheduling rules

Reads clinical notes and schedules next appointment when a patient calls

Monitors the schedule ensuring the maximum use of the providers

Answers calls for your location

Calls, as necessary, to remind patients of upcoming appointments or to reschedule appointments

Briefs patients about their benefits

Creates treatment plans and explains plans to the patient

Posts charges and payments at the time of check-out for patient

Verifies any late or open balances and reminds patient of the outstanding balance

Calls billing assistance to help patient with balance owed questions

Accepts payments and assures daily collections are secured

Balances daily transactions

Assures waiting area is good order throughout the day. Calls custodial staff as needed for assistance

Follows HIPAA guidelines and Variety Care Privacy policy and procedure

Assures that office equipment is in good working order. Notifies appropriate staff member if problems arise

Provides back-up and overflow coverage for Front Office Telephone Operator(s)

Supports Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs

Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable

Performs other duties as assigned

Qualification

Customer service experienceBilingual (English/Spanish)Data entryBasic math skillsPublicExperience handling confidential informationExperience working in stressful environmentLegible handwritingBasic knowledge of dental terminologyExperience communicating with patientsDifficult patients