RQI Partners, LLC · 11 hours ago
Impact Manager, Customer Success
Kansas City, MO
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $105K/yr
5+ years expRQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered. The Impact Manager, Customer Success will manage customer accounts, drive RQI Portfolio adoption, and build long-term relationships with customers to ensure they maximize the use of RQI resources in their organizations.
Health CareHospitalMedical
Responsibilities
Achieve the targets for new order value
Manage allocated accounts in a customer centric manner
Share customer best practices in RQI program adoption between customers
Use a consultative approach to achieve financial goals
Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission
Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system
Ensure the overall health of customers
Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission
Represent with high competence the complete RQI Portfolio in designated accounts
Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions
Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey
Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio
Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio
Build a network of champion customers for peer to peer referral resources
Undertaking successful implementations at customer sites and super users
Conduct research and align with marketing peers on deployment of strategic marketing initiatives
Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement
Achieving subscriber, subscription, and account revenue goals
Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts
Strategically build key relationships and foster trust with the senior management of hospitals and the relevant program administration contacts
Supporting the introduction of new Programs and features to the Program Portfolio
Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program
Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management
Qualification
Required
Bachelor's Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements
Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals
Travel as needed to effectively manage customer accounts with possibility for overnight travel when necessary
Ability to lift and carry 70 pounds on a regular basis
Valid Driver's License
Preferred
Experience delivering education/training within a clinical environment a plus
Benefits
Generous PTO & Holidays
Remote Work Environment (some positions require travel)
Comprehensive Medical, Dental and Vision
HSA & FSA Account Options, with employer HSA contribution
401k with Employer Match & Profit Sharing
Employee Assistance Program
Tuition Reimbursement
Professional Development Opportunities
Student Loan Repayment Assistance
Eligibility for Annual Bonus
Wellness Reimbursement Program
Pet Insurance
Company
RQI Partners, LLC
The American Heart Association and Laerdal Medical formed RQI Partners as their service provider for RQI, HeartCode, and other quality improvement solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
B
Brian Eigel
CEO
Company data provided by crunchbase