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Turn5, Inc. · 1 month ago

Desktop Support Specialist I

Lancaster, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Turn5, Inc. is one of the largest and fastest-growing e-commerce retailers in the Greater Philadelphia area, serving automotive enthusiasts through various brands. The Desktop Support Specialist I will provide hardware and software support, troubleshoot various IT issues, and assist in maintaining operational efficiency across office and warehouse environments.

E-Commerce

Responsibilities

Provide hardware and software support to all internal users across office and warehouse environments

Monitor the Help Desk ticket queue and respond to requests submitted via ticket, chat, email, or in person

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, network connectivity, and standard business applications

Support warehouse operations by maintaining and troubleshooting label printers, RF scanners, and the Warehouse Management System (WMS)

Perform device setup, configuration, and deployment for computers, peripherals, and warehouse equipment

Document solutions and contribute to internal knowledge base

Provide hands-on support in the warehouse to ensure minimal downtime of critical equipment and systems

Assist senior department personnel with assigned tasks as time permits

Qualification

IT end-user supportWindows OS knowledgeMicrosoft Office SuitePC deployment experiencePrioritize workloadCommunication skillsOrganizational skillsProblem-solving skills

Required

6–12 months of IT end-user support experience

Computer proficiency

Knowledge of Windows desktop and Server OS, Microsoft Office Suite, Office 365

Excellent organizational, oral, and written communication skills

Ability to prioritize workload, manage multiple tasks, and meet deadlines

Ability to perform physical tasks, including frequent walking throughout a 228,000 sq. ft. fulfillment center and accessing equipment with a ladder or scissor lift (up to 30 feet)