Neumo ยท 1 month ago
Senior Collections Specialist (On-Site)
Birmingham, AL
Full-time
Onsite
Mid, Senior Level
3+ years expNeumo is a company with four decades of public sector expertise, recognized as a GovTech 100 Company. The Senior Collections Specialist is responsible for providing quality customer support for taxpayers and managing daily payment processing and client implementations.
CommunitiesComplianceGovernment
Responsibilities
Inbound/outbound telephone customer service
Handle support emails, refunds, research, resolve, and record problems
Work in conjunction with other departments for training, data entry, taxpayer support and communications
Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government
Prepare and assist in proofing of data and correspondence
Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision
Perform other duties as assigned
Qualification
Required
Associate degree (AA) or equivalent from two-year college or technical school; or 3 years of related experience and/or training; or equivalent combination of education and experience
Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook
Strong interpersonal skills and ability to speak effectively with customers and employees
Ability to proofread correspondence, detect and correct errors, read, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to prepare routine correspondence and replies for signature with minimal guidance
Ability to perform advanced math computations using an on-line, desktop calculator, or creating calculations in spreadsheets
Able to apply common sense to carry out instructions furnished in written, oral, or diagram form
Able to define problems, collect data, establish facts, and draw valid conclusions
Ability to satisfactorily resolve routine situations based on supervisor's guidance or written or verbal instructions
Preferred
Salesforce and Constant Contact experience a plus
Previous experience in data analysis or related is preferred
Bilingual in Spanish and English is a plus
Benefits
Competitive benefits and compensation package
Company
Neumo
Neumo specializes in revenue capture, augmentation, and compliance to assist governments in maximizing their appropriate collections.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase