Valon · 4 hours ago
IT Associate
New York, NY
Full-time
Onsite
Entry Level
1+ years expValon is building the AI-native operating system for regulated finance, starting with mortgage servicing. The IT Associate will support day-to-day technology needs at Valon’s New York City office, assisting with hardware setup, troubleshooting technical issues, and ensuring employees have what they need to work effectively.
Financial ServicesFinTechReal Estate
Responsibilities
Be on-site in our NYC office Monday–Friday, 9 a.m. to 6 p.m., with occasional flexibility for after-hours support
Provide friendly, high-quality technical support to NYC staff and assist remote employees as needed
Manage onboarding and offboarding, including device setup (Mac & Windows), provisioning software access, and laptop shipments as needed
Set up and maintain office equipment including workstations, conference room technology, video conferencing tools, printers, and other peripherals
Track and restock hardware inventory as needed
Respond promptly to helpdesk tickets, escalating issues when appropriate
Document common procedures, troubleshooting steps, and IT workflows
Work closely with the facilities team to enhance the productivity of the NYC office
Support IT projects and initiatives led by senior team members, including improvements to security, productivity, and reliability
Qualification
Required
1–3+ years of experience in IT support, helpdesk, or a related technical role
Familiarity with computer and network basics, Google Workspace, identity and access tools, and common business software
Strong customer service orientation and a positive, problem-solving attitude
Comfortable in a fast-paced startup environment and eager to take on varied tasks
Clear written and verbal communication skills
Strong attention to detail and ability to prioritize effectively
Demonstrated ability and motivation to learn new tools and technologies
Benefits
401 (k) plan
Comprehensive medical, dental, & vision benefits
In-office snacks and drinks, and Bagel Fridays
Pre-tax deductions for public transportation, rideshare services, and parking expenses
Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
17 days paid time off, sick days, and 11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid
Company
Valon
Valon is building the AI-native operating system for regulated finance.
201-500 employees
H1B Sponsorship
Valon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (8)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$197.1MKey Investors
WestCapAndreessen Horowitz
2024-10-23Series C· $100M
2021-11-03Series B· $43.9M
2021-02-02Series A· $50M
Leadership Team
Andrew Wang
Co-Founder & CEO
Jonathan Hsu
Co-Founder & CTO
Recent News
2025-04-03
2025-03-20
Company data provided by crunchbase