Baselayer · 1 month ago
Solutions Intern
New York, NY
Internship
Hybrid
Intern
$20/hr - $30/hrBaselayer is a trusted business identity platform for financial institutions, providing solutions to verify businesses and monitor risks. The Solutions Intern will assist in building proof-of-concepts, troubleshooting customer issues, and creating documentation to enhance customer workflows and support the team.
Information TechnologySoftwareVirtual Reality
Responsibilities
Build small proof-of-concepts to validate customer workflows and support the GTM team during evaluations
Partner with Customer Success to troubleshoot customer issues during implementation and after go-live - reproducing bugs, analyzing payloads/auth/edge cases, proposing workarounds, and coordinating with Engineering to deliver the right long-term fix
Improve and create integration guides, quickstarts, FAQs, example requests/responses, and internal runbooks so solutions work is repeatable
Test endpoints and flows, keep example code and Postman collections up to date, and sanity-check changes before they reach customers
Turn recurring questions into templates, checklists, and 'known issues' documentation that helps GTM/Solutions move faster
Qualification
Required
Currently pursuing a degree (or equivalent experience) in CS/engineering, business + data, or a related field
Able to work part-time starting in January and interested in a full-time summer option (internship or full-time, depending on fit)
Comfortable with basic technical concepts: APIs, HTTP/JSON, webhooks, auth keys/tokens (coursework or projects count)
Strong written communication: you can produce clear, structured documentation and good internal notes
A practical problem-solving mindset: you can break down an issue, try a few angles, and communicate what you tried
Coachable and growth-minded: you take feedback well, iterate quickly, and ask for help when you're stuck
Organized and reliable: you manage tasks, keep track of details, and close loops
Preferred
Built a small project using APIs (hackathon, class project, personal automation, Zapier/Make, scripts, etc.)
Basic coding ability in Python and/or JavaScript (enough to modify examples, write small scripts, or build a lightweight PoC)
Familiarity with tools like Postman, curl, Git/GitHub, or basic SQL
Interest in fintech, fraud, identity, KYB/KYC (not required)
Benefits
Hybrid in NYC or SF , with 2-3 days/week in office when you’re local
Flexible part-time schedule during the semester, with a clear path to full-time in the summer
Direct mentorship, regular feedback, and meaningful ownership on real customer-facing infrastructure
Smart, genuine, ambitious team; optional company social events
Company
Baselayer
We create innovative technology to transform the data center. We deliver hardware and software products which ensure the data center.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase