Mountain View Hospital · 1 month ago
BMC - ADMINISTRATIVE PBX OPERATOR
Blackfoot, ID
Full-time
Onsite
New Grad, Entry Level
0+ years expMountain View Hospital is looking for an Administrative PBX Operator to join their team. The role involves courteously answering phone calls, directing them to the appropriate recipients, and providing information to patients and guests while maintaining confidentiality. The operator must respond effectively to emergency situations and ensure professionalism in all interactions.
Health CareHealth DiagnosticsHospital
Responsibilities
Answer single or multiple incoming/outgoing calls and route accordingly on a complex phone system by:
Greeting callers with an appropriate salutation in a confident, unhurried and cheerful tone
Identifying the hospital
Identifying self
Asking questions to determine a caller’s needs such as “How can I help you?” or “What can I do for you?”
Does not use questions such as “Can I help you?” or “What do you need?”
Routes calls to the appropriate person or department
Return calls as necessary and effectively
Leaves clear and informative voicemail messages
Communicates general information to appropriate personnel, patients or guests. Ensures propriety information is not disclosed
Maintains an organized workspace and functions well during stressful periods or situations
Treats all persons with respect and dignity, including but not limited to: patients, families, guests, vendors, physicians, employees, etc
Ensures patient records or other patient information is kept confidential
Qualification
Required
High School graduate or equivalent
Current BLS certification including training on defibrillators and renewal as required
No experience required
Business machines operation required and proficient in MS Office and Excel
Has the ability to learn complex phone systems and hospital information system
Must be a great listener and have the ability to communicate expertly and appropriately in English with a diverse group of people
Basic math
Must be even-tempered and able to make sound decision and judgments
Must have the ability to prioritize multiple and competing customer and staff needs
Must have excellent interpersonal skills by treating others with politeness and civility
Strives for daily excellence in all verbal and non-verbal communications
Benefits
Medical, Dental and Vision Insurance
Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
Retirement Plans (401K with up to 6% match)
Earned Quarterly Bonus Program
Education Reimbursement Program
Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Company
Mountain View Hospital
Mountain View Hospital focuses on the well-being of the community with inpatient, outpatient, diagnostic and rehabilitative service.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.4M2025-12-08Undisclosed· $3.4M
Leadership Team
Troy Brumfield
Chief Medical Officer
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