Customer Success Associate jobs in United States
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Social Native · 1 day ago

Customer Success Associate

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Social Native is a marketplace technology company that connects brands with a diverse network of creators to enhance their digital marketing strategies. The Customer Success Associate will strengthen client relationships and manage their creator marketing and content strategies, ensuring alignment with client objectives and driving campaign success.

AdvertisingBrand MarketingContent
Hiring Manager
Dan Shapiro
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Responsibilities

Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape
Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals
Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning
Maintain and grow client relationships by driving retention, renewals, and expansion opportunities
Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI
Identify opportunities to optimize and scale client programs through tailored solutions and best practices
Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs
Partner with creators to ensure content meets brand expectations and delivers measurable impact
Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements

Qualification

Digital marketingInfluencer partnershipsClient relationship managementAnalytical mindsetProactive problem-solvingCommunication

Required

1+ years of experience in account management, customer success or customer service, working directly with clients
Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space
Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives
Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations
Analytical mindset, with the ability to interpret data and provide actionable insights
Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving

Benefits

Attractive health, dental and vision insurance coverage
Competitive compensation structure
401(k) retirement plan
Unlimited vacation policy

Company

Social Native

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Social Native is a technology platform for creating high performing branded content.
dateFounded in 2015
location
Beverly Hills, California, USA
people-size51-200 employees
web-link
http://socialnative.com

Funding

Current Stage
Growth Stage
Total Funding
$8M
Key Investors
SoftBank Group
2021-01-01Series Unknown
2017-05-15Seed· $8M

Leadership Team

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David Shadpour
Founder & CEO
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D
Dan Shapiro
General Manager - Product, Engineering & Support
linkedin

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Company data provided by crunchbase