Fluke Corporation · 2 hours ago
Customer Success Manager, Mid-Market
United States
Full-time
Remote
Entry, Mid Level
$76K/yr - $126K/yr
2+ years expFluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. The Customer Success Manager will ensure customer success with Fluke Digital System’s eMaint CMMS product, engage customers for strategic guidance, and expand business offerings while maintaining high satisfaction ratings.
Electrical & Electronic Manufacturing
Responsibilities
Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product
Maintain high customer satisfaction ratings, per company standards
Prioritizing and driving resolution on escalated customer issues – You are the Quarterback
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue
In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue
Recommend appropriate service and pricing structure and generate proposals and contracts
Developing success plans for customers that outline their critical success and growth factors
Works successfully with all levels of the organization internally and partners externally
Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods
Lead Executive Business Reviews for top accounts
Facilitate on-site client engagements on an as needed basis
Qualification
Required
2+ years of related experience
Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines
Proven ability to drive continuous value of products
Experience upselling to existing customers
Proven interpersonal management skills and exceptional business acumen
Attention to detail, strong organizational skills, and an absolute focus on quality of work
Preferred
B.A. or B.S. degree preferred or equivalent experience
Previous SaaS experience is a plus
Company
Fluke Corporation
Fluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software.
1001-5000 employees
H1B Sponsorship
Fluke Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (6)
2023 (5)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jon Douyard
VP, Finance and CFO
Anil Urs
Chief Information Officer
Company data provided by crunchbase