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FirstBank · 4 weeks ago

Group Relationship Manager Associate

Lexington, TN

Full-time

Onsite

Senior Level

5+ years exp

FirstBank is seeking a Group Relationship Manager Associate to lead RMAs in their designated markets while providing superior customer service. This role involves managing the RMA function and supporting Relationship Managers in sales opportunities and brand awareness.

BankingFinanceFinancial Services

Responsibilities

Manage the Relationship Manager Associate team as designated and serve as a leader by providing support to the lending team including handling escalated questions and situations, complex loans and anticipating needs of the internal team and the client

Prepare and review all account documentation related to deposits and loans, monitor the administration of the closing process

Actively work to develop relationships across all Bank partners to identify cross-sell opportunities and referral business

Must exhibit an advanced level of bank product knowledge

Independently work with clients to address questions and issues and handled complex concerns when able or designated to appropriate RM or Bank partner

Practice safe and sound business procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, risk management policies and security protocols

Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership though communication, performance management, development and recognition of staff

Manage the team by hiring, coaching, training and providing direction to team members through feedback to support personal development and ongoing improvement