Apply on Employer Site

Southland Credit Union · 1 month ago

Telephone Service Representative

Downey, CA

Part-time

Onsite

New Grad, Entry Level

$24.45/hr - $36.67/hr

0+ years exp

Southland Credit Union is a progressive, family-oriented organization looking for a Telephone Service Representative. This role involves delivering exceptional member service by assisting with financial needs, resolving issues, and cross-selling products and services.

Financial Services

Comp. & Benefits

Responsibilities

Delivers a broad range of assistance to members via incoming telephone calls, to include but not limited to: general information, explain products and services, problem resolution, answer inquiries, and direct members to appropriate department or person accordingly

Prepare and process transaction requests, to include but not limited to: transfers, share withdrawals, deposits, charge fees, reverse fees, loan payments, loan applications, and stop payments on a variety of check types

Perform necessary file maintenance to include but not limited to: set up account records on products and services, address/phone number changes, ATM/Debit cards, Quickline/eBranch preferences, comments, notes, warnings/flags, check holds, IRA IRS records, EFT records, auto transfer records, and tracking records, etc

Performs other duties as may be deemed necessary for the effective and efficient function of the Department or Credit Union and other duties as assigned