Compass · 12 hours ago
Agent Experience Manager
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expCompass is a company revolutionizing the real estate industry with its end-to-end platform. The Agent Experience Manager will be the primary contact for customers, providing support, training, and marketing assistance to ensure a world-class experience.
Property ManagementPropTechReal EstateReal Estate BrokerageResidential
Responsibilities
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
Qualification
Required
2-3 years of experience in customer service, training, office management, hospitality, or operations
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer's pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Preferred
Previous experience in real estate a plus
Previous experience with live or virtual training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Benefits
Participation in our incentive programs (which may include eligible cash, equity, or commissions)
Paid vacation
Holidays
Sick time
Parental leave
Recharge leave
Medical
Tele-health
Dental and vision benefits
401(k) plan
Flexible spending accounts (FSAs)
Commuter program
Life and disability insurance
Maven (a support system for new parents)
Carrot (fertility benefits)
UrbanSitter (caregiver referral network)
Employee Assistance Program
Pet insurance
Company
Compass
Compass is a real estate technology company that provides an online platform for buying, renting, and selling real estate assets.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.77BKey Investors
Morgan Stanley Senior FundingSoftBank Vision FundFidelity
2025-11-17Post Ipo Debt· $250M
2021-04-01IPO
2019-07-30Series G· $370M
Leadership Team
Robert Reffkin
Founder & CEO
M
Mike Toltzis
Co-Founder @ SET Real Estate Group || Compass
Recent News
2025-12-18
2025-12-17
HousingWire.com
2025-12-13
Company data provided by crunchbase