Milwaukee Tool · 3 hours ago
Customer Service Supervisor
Brookfield, WI
Full-time
Onsite
Senior Level
5+ years expMilwaukee Tool is a company that values the growth and success of its employees, fostering a culture of innovation and excellence. The Supervisor for the Technical Support Team is responsible for leading the Technical Service Advisor team, ensuring operational efficiency, and addressing customer issues to enhance satisfaction.
Consumer GoodsElectronicsIndustrialManufacturingSoftware
Responsibilities
Coach, develop, & manage Technical Service Advisor team in all areas including product knowledge, policies and procedures as well as performance metrics
Manage the Technical Service Advisor team to make sure they are delivering on KPI expectations
Handle escalated customer issues and complaints, investigating and resolving them in a timely manner to achieve customer satisfaction
Drive operational excellence by prioritizing, delegating, and strategizing workload within the Technical Service team and reporting to upper management
Responsible for management of internal “help chain” for service network. Including maintaining Knowledge bases and ensuring internal support forums are up to date
Schedule working hours and shifts while managing employee timekeeping, PTO tracking, and workflow data tracking
Provide recommendations and feedback to leadership on team structure and resource allocation to improve operation effectiveness and utilization of employee skillsets
Identify training opportunities within the team and work with leadership to create standard operating procedures or training content
Schedule, deliver, and manage accessibility to training resources and standard operating procedures
Support with coverage for absent team members as needed
Communicate with other Departments on status of cross-functional issues
Lead Continuous improvement activities as needed
Qualification
Required
High school diploma or equivalent education
5+ years of experience in Customer Service, Technical Support or related field
Supervisor experience
Working knowledge of MS Office 365
Excellent verbal and written communication, organizational, and interpersonal skills
Ability to deal with confidential material
Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.)
Preferred
Hands on experience in a repair industry a plus
Company
Milwaukee Tool
Milwaukee Tool manufactures electric power tools and accessories.
5001-10000 employees
H1B Sponsorship
Milwaukee Tool has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (89)
2024 (109)
2023 (65)
2022 (111)
2021 (53)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Rolando Lopez
Senior Engineering Manager
Recent News
2025-12-07
Company data provided by crunchbase