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JOEY Restaurant Group · 4 hours ago

Host / Hostess / Guest Services Team - JOEY DTLA

Los Angeles, CA

Part-time

Onsite

Entry Level

$17.87/hr - $17.87/hr

1+ years exp

JOEY Restaurant Group is dedicated to delivering exceptional dining experiences and is seeking a Host/Hostess for their Guest Services Team. The role involves creating world-class hospitality experiences, managing guest needs, and ensuring a seamless dining experience for all customers.

Restaurants

Responsibilities

Greet guests warmly and enthusiastically immediately as they enter the restaurant

Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant

Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server

Answer the telephone in a pleasant manner and respond appropriately to all inquiries

Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment

Thank guests for visiting as they depart the restaurant and inquire about their experience

Resolve guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business

Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand

Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law

Follow all food and alcohol service and handling safety precautions and procedures

Qualification

Customer service experienceFood Handler certificationResponsible Beverage Service certificationRelationship buildingCommunication skills

Required

1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!)

Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications

Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences

Thrive in a dynamic, fast-paced work environment

Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs

Successful employees at JOEY are genuine, warm, and caring

They value honesty and conduct themselves with integrity

They are comfortable providing and receiving feedback to achieve personal growth and performance excellence

They are natural problem solvers with an insatiable desire to positively impact individual and team execution

They are passionate about quality and professionalism

They possess exceptional relationship building and communication skills

They encourage healthy and supportive competition within their team

They exude confidence, humility, and respect

They take pride in presenting a professional appearance and demeanor