Endeavors · 1 month ago
DCM Resource Coordinator - Port Charlotte, FL
Port Charlotte, FL
Full-time
Onsite
Mid Level
4+ years expEndeavors is an organization dedicated to supporting disaster survivors through effective resource coordination. The Resource Coordinator plays a vital role in identifying and maintaining community resources, serving as a liaison between various stakeholders, and ensuring that Case Managers have the necessary support to assist clients in their recovery process.
CommunitiesFamilySocial
Responsibilities
Conduct proactive outreach to identify local resources, agencies, and service providers that can assist disaster survivors
Build and maintain strong relationships with community partners, local officials, VOAD/COAD members, and faith-based organizations
Participate in community meetings, events, and coalitions to represent the DCM program. KPI: Attend 100% of assigned VOAD/COAD and community meetings; add minimum 10 new resources monthly to the program database
Maintain and update a comprehensive, accurate database of community resources
Communicate daily with supervisor and Data Entry Specialist to ensure resource database integrity
Track service gaps and identify potential new partnerships to address unmet needs. KPI: Achieve 100% accuracy in the resource database; resolve 90% of Case Manager resource requests within 5 business days
Provide Case Managers with current resource information to support client IRPs (Individualized Recovery Plans)
Facilitate warm hand-offs between clients and resource providers to ensure service connection
Educate clients, when appropriate, about available resources and the disaster recovery process. KPI: Document 95% of referrals with successful warm hand-offs; achieve 85%+ client satisfaction on follow-up surveys regarding referrals
Uphold DCM standards of professionalism in all interactions, ensuring cultural sensitivity, respect, and integrity
Strictly adhere to FEMA and organizational guidelines by not promising services or resources outside the program’s scope or availability
Ensure all activities align with ethical codes and confidentiality requirements. KPI: Maintain zero compliance violations related to misrepresentation of services; demonstrate 100% adherence to FEMA confidentiality standards
Submit timely reports on outreach activities, new resource development, and gaps identified
Provide updates to supervisors and Case Management leadership to support program evaluation. KPI: Submit 100% of reports on time; maintain 98% accuracy rate on all submitted documentation
Perform other duties as assigned to support the success of the Disaster Case Management program. KPI: Complete 100% of additional assignments by established deadlines
Qualification
Required
High School Diploma or GED with 4+ years of related experience may be substituted
Valid Driver's License with clear record
Must have daily use of a vehicle without prior notice
Must pass criminal background checks
Must be available for travel, nights, weekends, and holidays as required
Must maintain regular and acceptable attendance as determined by the employer
Preferred
Bachelor's degree in behavioral sciences, human services, or social services fields preferred
Experience in outreach, community engagement, or disaster response preferred
Knowledge of community resources, FEMA/state disaster programs, and multi-disciplinary service coordination strongly preferred
Bilingual (English/Spanish) preferred
Company
Endeavors
Endeavors is a Christian community service organization that provides social welfare services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Danniel Hernandez, M.A., PHR, SHRM-CP
Chief Administrative Officer
Erica Contreras, MBA, RBLP-T
Chief Learning Officer
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