ServiceNow · 4 weeks ago
Design Director
Santa Clara, CA
Full-time
Hybrid
Director/Executive
$131K/yr - $230K/yr
7+ years expServiceNow is a global market leader in AI-enhanced technology, transforming how organizations work. They are seeking a Design Director to lead and optimize design operations, ensuring quality outcomes and fostering cross-functional collaboration.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead efforts to ensure that our design methods are optimized and scalable to ensure quality outcomes in a large, rapid-growth organization
Shape global design review and approval processes with an eye towards both compliance to design standards and quality outcomes
Manage the selection, implementation, training and ongoing improvement for design tools and related documentation
Create and improve best practices and standards to improve cross-functional collaboration, short-term and long-term planning and prioritization based on capacity and initiative sizing
Represent the design organization in cross-functional release planning to ensure design leaders are able to prioritize resources and time to deliver quality user outcomes
Drive enablement and content programs that ensure that designers have the right information and guidance to do their best work with minimal friction and process overhead
Collaborate with other operations leaders to understand pain points and identify mitigation strategies and long-term method improvement
Maintain key metrics to inform design decisions to create quality experiences
Build and develop a high performing team, comprised of a diverse team of program managers and design operations professionals
Review and up-level your team's work through thoughtful and inspiring feedback
Qualification
Required
Bachelor's Degree (or equivalent experience)
At least 7+ years of experience in enterprise (or similar) design operations building and scaling methods and tools
At least 5+ years of experience managing teams and mentoring individuals
Experience working in a fast paced, hyper growth organization creating and scaling processes, methods and tools
Change management experience working cross functionally with product management, engineering and quality engineering
Benefits
Health plans, including flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase