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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 month ago

SUPERVISORY SALES ASSOCIATE, PART-TIME/FRONTLINES

Great Lakes, IL

Part-time

Onsite

Entry, Mid Level

1+ years exp

Navy Exchange Service Command (NEXCOM) is seeking a Supervisory Sales Associate who will be the face of the company to both associates and customers. The role involves providing excellent customer service, leading a team of associates, and maintaining a positive work environment while ensuring the store's appearance and inventory are well managed.

Information Technology

No H1B

U.S. Citizen Only

Responsibilities

Proactively engage and make a connection with customers

Asking questions and listening to customers needs

Directing customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card

Provide premier customer service

Cooperate and build positive inclusive and respectful relationships

Take accountability for your own actions and outcomes

Maintaining store appearance

Cross-selling products and knowing layout of the store

Make suggestions to customer on latest trends and current promotions, based on customers individual needs

Upselling products

Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs

Using a Point of Sales system: processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer

Completing various forms of paperwork reports and reconciliation

Be the keeper of merchandise: complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed

May participate in periodic inventories

Responsible for the security of cash fixed assets and merchandise inventory

Providing direction on assignments including prioritizing projects, tasks, managing merchandise and inventory

Adherence to assigned work schedule

Accurate and complete follow through on work assignments

Provides effective leadership

Demonstrates ability to direct, train and motivate associates

Sets a positive example

Responsible for providing coaching and feedback, timely and professionally

Provide direction, work assignments and training to sales associates

Provide input to Department Manager on associate performance

May open-close locations

Provide training/documentation to sales associates on product features

Qualification

Retail experienceSupervisory experienceCustomer serviceProduct knowledgeCommunication skillsMathematical skillsDependabilityEnthusiasmTeamwork

Required

Moderate level of knowledge of products/merchandise

1-2 years of Retail or relevant work experience

1 year of lead or supervisory experience

Strong interpersonal and communication skills

Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to effectively communicate with customers peers and management

Ability to communicate on the telephone with proper etiquette

Basic math functions such as addition, subtraction, multiplication and division

Ability to use a calculator and calculate percentages and ratios

Must be able to make change in American monetary units

Ability to multitask while being attentive to customers and remaining flexible to the needs of the business

Ability to work as part of a team and take initiative independent of direct supervision

Ability to defuse escalated exchanges and create win-win situation

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours

May occasionally involve stooping, kneeling, crouching and climbing ladders

Vision abilities include close vision, color vision, depth, perception and ability to adjust focus

Involves lifting at least 25 lbs. and up to 50lbs in some departments

Available to work a variety of hours which may include early mornings, evenings, weekends and holidays

MUST BE A U.S. CITIZEN, IF NOT, MUST HAVE LIVED IN THE U.S. FOR THREE YEARS

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled

1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience

Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Glassdoor3.4

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946

Virginia Beach, Virginia, USA

10001+ employees