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Aqua · 2 weeks ago

Telecom Technician II

Wilkinsburg, PA

Full-time

Onsite

Mid Level

3+ years exp

Essential Utilities, Inc. is a major provider of water, wastewater, and natural gas services in the U.S., committed to sustainable growth and operational excellence. They are seeking a Telecom Technician II who will install, support, maintain, and repair the communication network for Peoples Natural Gas, ensuring optimal operation of voice, data, and transport networks. This role includes responsibilities such as troubleshooting communication platforms, assisting in installations, and maintaining accurate records.

Business DevelopmentCustomer ServiceInfrastructure

Responsibilities

Monitor and troubleshoot transport and communications platforms, identifying breakdowns and supporting the restoration and repair of normal operations through various testing methods and equipment

Oversee and resolve critical processes, assisting senior-level technicians during emergency situations and periods requiring extended work hours, including on-call responsibilities

Provide support to senior technicians in conducting site surveys and collaborate with departmental contacts to plan and coordinate the installation or upgrade of cabling and telecommunications equipment for small or basic systems

Assist in installing and upgrading new equipment, coordinating installation activities, and supporting the repair of distribution racks, interconnecting and distribution cables, terminals, intrusion alarms, alerting devices, grounding, and varied signaling and communication systems

Recommend precision adjustments to electrical control devices to ensure optimal operating efficiency

Install, test, maintain, and repair key telephony systems as directed by voice network senior resources

Liaise with vendors to obtain replacement components as necessary

Maintain accurate telephony/infrastructure line termination records and prepare thorough written reports documenting work completed

Collaborate with field technicians to ensure projects meet established quality and delivery standards

Support the implementation and maintenance of LAN/WAN equipment as instructed by data network management

Make recommendations following standard operating procedures

Perform additional duties as assigned or required

Qualification

Telecommunications experienceTechnical proficiencyVoiceData networksFCC licenseRF/microwave knowledgeMicrosoft Office proficiencyTeam collaborationWritten communicationVerbal communicationIndependent work

Required

Three years of experience in telecommunications/telephony; RF experience or knowledge preferred

Valid driver's license and eligibility to operate PNG company vehicles

Comprehensive understanding of voice, data, transport networks, and AC/DC power systems

Technical proficiency in installing and maintaining various telecommunications systems

Familiarity with RF/microwave, fiber, PBX, cabling, and data networks

Proficiency in Microsoft Office suite

Ability to work independently with minimal supervision

Capacity to collaborate effectively within a team and across departments

Excellent written and verbal communication skills

Preferred

FCC license preferred

Vocational electronics or telecommunications training or an associate's degree is desirable; relevant experience may substitute for preferred education