Apply on Employer Site

Volunteers of America Chesapeake & Carolinas · 1 month ago

Director - Program Operations, Carolinas (62799)

Durham, NC

Contract

Onsite

Lead/Staff, Director/Executive

$105K/yr - $110K/yr

5+ years exp

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope through personalized housing, ministry, health, and human services. The Director of Operations for the Carolinas Region is responsible for ensuring the operational health and systemic integrity of all programs within the region, focusing on execution, compliance, and leadership to deliver high-quality services aligned with the organization's mission.

Health CareNon ProfitWellness

Responsibilities

Drive systems and processes that ensure operational excellence across all programs in the Carolinas Region

Develop, maintain, and regularly update the region’s operational manuals to ensure compliance with regulatory requirements from governing agencies

Actively participate in meetings, trainings, and conferences to stay informed and aligned with organizational priorities

Support VOACC leadership during crises or emergencies as assigned

Ensure all staff receive appropriate training and that training initiatives promote a culture of person-centered care

Assist the Vice President of the Carolinas Region in monitoring and communicating opportunities for new program development and expansion of existing programs

Support implementation and onboarding of new programs (driving project management and program management), ensuring proper licensing, setup, and successful integration into communities

Provide timely updates to regional staff and the broader organization regarding operational changes and initiatives

Collaborate with stakeholders, governing agencies, and regulatory bodies to maximize service delivery effectiveness

Monitor financial performance to ensure revenue goals are met across all funding sources as it relates to operational consistency and cadence

Manage daily compliance and quality assurance operations for the region, ensuring alignment with organizational directives and oversight agency requirements

Schedule and oversee compliance and quality assurance reviews and audits for all service lines in the Carolinas Region

Maintain systems for timely follow-up on Corrective Action Plans, Quality Improvement Plans, and other compliance-related issues identified through audits and accreditation surveys

Partner with the Organizational Excellence Support Unit to ensure Key Performance Indicators (KPIs), Evidence-Based Practices (EBPs), and data collection processes meet funder and grant requirements

Participate in the Quality Assurance Committee to maintain high service standards across all programs

Work collaboratively with all disciplines to implement process improvements that enhance service quality and outcomes

Oversee and continuously refine the region’s operational manuals, risk management plans, and service delivery plans in collaboration with the organizational risk management team

Stay current on federal and state regulations, maintaining a comprehensive library of requirements and standards relevant to the region

Respond to alleged violations of rules, regulations, policies, procedures, ethics hotline reports, and Code of Conduct by supporting or conducting investigations in collaboration with program leadership and support units

Functions as a support and counter-part in the absence of the Regional VP, Carolinas Region when assigned

Attend and participate in meetings, trainings and conferences as needed

Any other duties assigned by the VP, Carolinas Region or designee

Qualification

Operational leadershipRegulatory complianceQuality assuranceProject managementCARF accreditationData analysisElectronic health recordsCultural responsivenessMicrosoft Office SuiteBilingual proficiencyCommunication skillsCollaboration skillsProblem-solving skillsDetail-orientedOrganizational skills

Required

Bachelor's degree in Human Services or a related field required

Minimum 5 years of operational leadership experience within behavioral health services, including Substance Use, Mental Health, and Intellectual/Developmental Disabilities programs

Demonstrated experience with CARF accreditation processes

Minimum 3 years of project or program management experience

Strong knowledge of regulatory compliance and quality assurance standards

Proven ability to analyze operational data and implement systemic improvements

Excellent communication, collaboration, and problem-solving skills

Lead and manage the daily operations of compliance and quality assurance for all programs in the Carolinas Region, working collaboratively with Program Leadership Team members to ensure adherence to regulatory standards and organizational policies

Demonstrated proficiency with electronic health record systems, human capital management platforms, and other organizational technology systems to support operational efficiency

Strong analytical capability, including experience with research and statistical software, to evaluate data, inform operational decisions, and support grant development and writing efforts

Proven ability to collaborate effectively with funders, regulators, and internal/external stakeholders to advance organizational initiatives, including accreditation processes (such as CARF) and related audits

Strategic mindset for identifying opportunities for program development and continuous improvement aligned with VOACC's mission and goals

Detail-Oriented & Organized: Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment

Adaptable & Collaborative: Flexible in working across diverse programs, departments, and support units while fostering strong partnerships

Analytical & Problem-Solving: Skilled in researching, preparing, and reviewing reports and documents with a focus on timely execution and effective solutions

Culturally Responsive: Demonstrates respect and understanding when working with individuals from diverse backgrounds and communities

Strong Communication: Exceptional written and verbal communication skills, with the ability to convey information clearly and professionally

Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)

Ability to quickly learn and navigate organizational technology systems, including electronic health records (Awards/Footholds, HMIS-(NC), UniteUs, and Credible) and general office platforms

Strong organizational and execution skills, with the ability to manage multiple priorities effectively

The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary

The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment

Operating office equipment requiring continuous or repetitive hand movements

The ability to remain in a sitting position for extended periods of time

Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls

Preferred

Master's degree in Human Services, Business Administration, or a related field

Clinical license

Bilingual proficiency in any language

Company

Volunteers of America Chesapeake & Carolinas

Glassdoor3.1

Volunteers of America Chesapeake & Carolinas (“VOACC”) is a faith-based, nonprofit organization whose mission is to inspire self-reliance, dignity, and hope through housing, health and human services.

Founded in 1896

Lanham, Maryland, USA

501-1000 employees