ServiceNow · 2 weeks ago
Sr Solution Architect - Public Sector
Vienna, VA
Full-time
Hybrid
Senior Level
$166K/yr - $274K/yrServiceNow is a global market leader in AI-enhanced technology, serving over 8,100 customers. They are seeking a Senior Solution Architect to support their US Public Sector business, focusing on AI, Data, and Workflow Integration, while operating as a technical expert in pre-sales engagements.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
No H1B
U.S. Citizen Only
Responsibilities
Serve as a platform-wide generalist, able to troubleshoot across products, integrations, data structures, customizations, workflows, and architecture patterns
Be the technical expert sales teams rely on when conversations become complex or solutions are unclear
Lead architecture discussions with customers from hands-on technical teams to CIO/CTO/CSuite stakeholders
Diagnose and solve integration challenges across REST, SOAP, JSON, JDBC, and custom middleware
Support long-cycle, highly structured public sector deals, partnering hand-in-hand with sales from discovery through solution validation
Bring a strong implementation mindset - able to explain not just what the solution is, but how it would actually be built
Own and contribute to programs that upskill Solution Consultants and help them demonstrate the platform’s value in Federal environments
Provide thought leadership on AI-native architecture patterns, workflow automation, and public sector modernization strategies
Work closely with product and engineering teams to influence roadmap direction based on field insights
Deliver standard and tailored demonstrations, Proof of Concepts, and Proof of Value engagements
Stay current on platform releases, emerging technologies, GovCloud certifications, and compliance changes
Participate in marketing, webinars, conferences, and community activities to represent our public sector technical brand
Work collaboratively across a matrixed organization (AEs, SCs, Specialists, EAs) to ensure solutions are viable, secure, compliant, and scalable for Federal customers
Operate as a senior self-starter who can prioritize, remove roadblocks, and contribute to quarterly strategic “big bets” across the US public sector business
Qualification
Required
ServiceNow experience (implementation or deep pre-sales architecture)
Experience integrating AI into workflows, decision frameworks, problem solving, or automation
Strong background in implementation, including hands-on understanding of how solutions are architected, built, and deployed
Ability to diagnose technical issues across the entire platform and integrations
Experience architecting or supporting solutions in AWS GovCloud, Azure Gov, IL4/IL5, DoD, or C2E environments
Understanding of Federal compliance requirements, Authority to Operate, security models, and public sector constraints
Mastery of application architecture, including 3-tier systems, APIs, data flows, and integration patterns
Strong analytical and storytelling capabilities—able to go deep technically but communicate simply at the executive level
Experience with Business Rules, Script Includes, Web Services, XML, JSON, JDBC, Workflow, Service Catalog, and other core ServiceNow components
Ability to operate in a fast-paced, lightly managed, senior-level environment
Strong self-starter mindset—proven ability to manage workload independently and prioritize strategically
Must live in the DC metropolitan area
Ability and willingness to travel as required
Preferred
Hands-on experience with ETL tools, data modeling, ingestion frameworks, and analytics platforms is a plus
Experience with emerging technologies such as RPA, Generative AI, OCR, Process Mining, and CI/CD is helpful
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase