Rain · 1 month ago
Senior Implementation Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $170K/yr
4+ years expRain is a company focused on rebuilding the global financial infrastructure to make stablecoins usable in real-world applications. They are seeking a detail-oriented Implementation Manager to integrate enterprise clients, improve the onboarding process, and train product analysts while collaborating with various internal teams to ensure a seamless experience for partners.
BlockchainCryptocurrencyDecentralized Finance (DeFi)FinTechWeb3
Responsibilities
Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
Train CSMs, Implementation Specialists, and Product Analysts on onboarding and implementation best practices
Support the design of onboarding workflows for new business customers
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
Work with CSMs to define business requirements for onboarding and create user stories
Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders
Qualification
Required
4-8+ years of implementation experience in B2B SaaS, fintech, or payments, with a track record of successfully delivering complex integrations
Technical proficiency: Working knowledge of SQL for data analysis, comfort reading code and API documentation, and ability to write basic scripts for testing and automation
Project management skills: Experience juggling multiple implementations simultaneously, managing stakeholder expectations, and driving projects to completion without constant oversight
Customer-facing excellence: Ability to communicate complex technical concepts clearly to both developers and business stakeholders, with strong written documentation skills
Problem-solving mindset: Analytical approach to troubleshooting, pattern recognition for common issues, and creativity in developing workarounds for platform limitations
Startup adaptability: Comfort with ambiguity, ability to context-switch rapidly, and enthusiasm for building processes from scratch in a high-growth environment
Preferred
Payment industry knowledge: Understanding of card transaction flows, authorization/settlement processes, interchange mechanics, etc
Direct experience with card issuing programs or BaaS platforms
Familiarity with stablecoins, blockchain, or crypto payment rails
Benefits
Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
401(k) with matching: Invest in your future, just like we’re investing in ours.
Ownership that matters: Every team member gets equity because we believe in building together.
Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
Unlimited PTO: Because time to rest and reset is just as important as time to ship.
Product-first perks: Monthly budget to test our cards and features like a real user.
Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
Home office setup: One-time stipend to create a space that works for you.
Team connection: Frequent company events, team dinners, and offsites to stay connected.
Company
Rain
Rain is a stablecoin infrastructure platform offering wallets and global transfers through a unified API for enterprises and neobanks.
51-200 employees
H1B Sponsorship
Rain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$332.5MKey Investors
ICONIQ CapitalSapphire VenturesNorwest
2026-01-09Series C· $250M
2025-08-28Series B· $58M
2025-03-24Series A· $24.5M
Leadership Team
Farooq Malik
Co-Founder and CEO
Charles Yoo-Naut
Co-Founder and CTO
Recent News
2026-01-12
2026-01-11
Company data provided by crunchbase