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LA Clippers · 8 hours ago

Vice President of Security and Experience

Inglewood, CA

Full-time

Onsite

Director/Executive

$200K/yr - $235K/yr

10+ years exp

The LA Clippers are hiring a Vice President of Security and Experience to lead security and guest-facing operations at their venues. This role involves strategic leadership in ensuring safety and enhancing fan experience through effective management of security, hospitality, and technology.

SportsSports Leagues and Teams

H1B Sponsor Likely

Responsibilities

Provide overall leadership and strategic direction for Security, Fan Experience, and Tech Host operations across all Intuit Dome events, with support/coordination for Kia Forum and other Halo Sports & Entertainment properties as assigned

Create and manage departmental operating plans, staffing models, and budgets; track performance against KPIs related to safety, fan satisfaction, response times, and operational efficiency

Lead, mentor, and develop a diverse leadership team (e.g., Directors/Managers of Security, Fan Experience, Tech Hosts) and their respective event-day teams

Serve as senior event executive and primary security & operations lead for high-profile, high-risk, and high-visibility events

Plan, develop, and implement programs to ensure the safety and security of all guests, employees, performers, athletes, VIPs, elected officials, executive management, service partners, and clients

Maintain, update, and test Emergency Operating Plans (EOPs) and related policies, including evacuation, shelter-in-place, severe weather, and other incident response procedures

Oversee operations of critical state-of-the-art CCTV, access control, intrusion detection, and incident management systems within the Command Center and Loading Dock, ensuring they are fully integrated with event operations and Tech Host support

Establish and maintain relationships with local, city, state, and federal agencies to ensure effective communication, coordination, and compliance with all applicable codes, regulations, and best practices

Lead the Fan Experience function responsible for ushers/hosts positioned throughout the arena to welcome guests, assist with seating, and provide proactive support and information

Define and maintain the service culture standards for the building, aligning Fan Experience behaviors with Halo Sports & Entertainment and LA Clippers values

Ensure Fan Experience staffing models, positions, and zones align with ingress/egress plans, concourse flow, premium experiences, and key fan wayfinding points

Oversee the development and execution of comprehensive training programs focused on hospitality, problem-solving, accessibility, emergency procedures, and fan communication

Oversee the Tech Host function responsible for mobile ticket scanning, access control, app support, digital wayfinding, and other technology-enabled guest interactions

Support the design and maintenance of SOPs and digital reference tools that enable Tech Hosts to resolve common guest issues quickly and accurately

Ensure Tech Hosts provide real-time feedback on technology performance, guest pain points, and emerging issues, feeding directly into post-event reviews and platform improvements

Collaborate with GM, Booking, Event Production, Building Operations, Ticketing, Concessions, Parking, and other departments to develop and execute comprehensive event operations plans

Ensure alignment of security, Fan Experience, and Tech Host staffing with event type, attendance, risk profile, and specific promoter/league/artist requirements

Conduct detailed post-event debriefs that incorporate data and feedback from Security, Fan Experience, Tech Hosts, and other internal and external partners; implement improvements in a timely manner

Recruit, hire, train, and develop leaders and team members across Security, Fan Experience, and Tech Hosts with an emphasis on professionalism, empathy, and a fan-first mindset

Foster a culture of safety, service, teamwork, accountability, and continuous improvement

Provide clear, consistent direction and coaching; conduct performance evaluations and implement development plans for key leaders

Qualification

Security ManagementEvent OperationsRisk ManagementCrowd ManagementEmergency PreparednessBudget ManagementAdvanced Security TechnologiesTeam LeadershipCustomer ServiceCultural AwarenessCommunication SkillsProblem-Solving

Required

10+ years of progressive leadership experience in security, venue operations, sports/entertainment, or large-scale hospitality environments

Bachelor's degree in Criminal Justice, Security Management, Business, Hospitality, or equivalent work experience

Demonstrated success managing large, diverse teams, including contract staff and/or third-party service partners

Deep understanding of security operations, crowd management, emergency response, and risk management best practices in arenas or similar large venues

Experience working with law enforcement, fire/life safety, emergency services, and regulatory agencies

Familiarity with advanced security technologies (CCTV, access control, incident management systems) and guest-facing technologies (mobile ticketing, venue apps, access control hardware, feedback tools)

Proven ability to interpret and apply league standards (e.g., NBA Arena Security Procedures & Guidelines) and promoter/artist/security riders

Strong financial acumen and experience managing departmental budgets, contracts, and vendor relationships

Ability to learn, contribute, and thrive in a fast-growing, dynamic environment

Demonstrated ability to communicate and positively interact in a diverse multi-cultural environment

Preferred

Experience overseeing both security and guest-facing operations strongly preferred

Advanced degree or relevant certifications (e.g., CPP, PSP, Crowd Management) preferred

Benefits

Medical, Dental and Vision plans

401(k) plan with company contribution

Wellbeing Allowance of up to $1,000 per year

Financial Education and Wellness Program, including access to Certified Financial Planners

Paid vacation and sick time

Paid parental leave

Flexible Spending Accounts (Medical and Dependent Care)

Company-paid Long Term Disability insurance

Company-paid Life and AD&D Insurance

Voluntary Life Insurance options for employee, spouse and children

Employee Assistance Program

Mind health support via Modern Health and Headspace

Fertility and Family Planning Assistance via Carrot

Company

LA Clippers

Clippers are members of the National Basketball Association.

Founded in 1970

Los Angeles, California, USA

201-500 employees

http://www.clippers.com

H1B Sponsorship

LA Clippers has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)