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Guild · 2 hours ago

Senior Operations Enablement Manager - Revenue & Billing

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $145K/yr

6+ years exp

Guild is a leading talent development company that partners with innovative employers to build essential talent for the workforce. They are seeking a Senior Operations Enablement Manager to ensure seamless functioning of new products and revenue operations, while driving incident management processes and enhancing financial systems.

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Responsibilities

Drive new product operationalization & revenue readiness

Partner with Product, Engineering, and Compliance to build operational workflows that support accurate billing, collections, and revenue processing

Translate product requirements into financial system capabilities and ensure revenue data flows cleanly into the general ledger

Create repeatable readiness frameworks—including billing logic, data validation, and operational treatment—to support scalable product launches

Support incident management & operational health

Lead incident triage and resolution for revenue, billing, or financial data flow issues in partnership with Revenue Accounting, Engineering, and Operations

Provide leadership visibility through incident reporting, trend analysis, and remediation tracking

Optimize systems in alignment with financial outcomes

Support automation and transformation initiatives that streamline revenue, billing, and financial data workflows

Collaborate with Biz Apps, Engineering, and Accounting teams to enhance processes and integrations across Guild systems

Identify operational friction points and recommend technology-enabled solutions that strengthen scalability and control

Strengthen cross‑functional partnerships & communication

Provide clear stakeholder communications on readiness, risk, compliance, and incident impacts; operate with a data‑driven, outcome‑oriented cadence

Serve as the bridge between Billing & Revenue Ops and Product/Engineering—translating business, accounting, and compliance needs into technical requirements and milestones

Deliver reporting & operational insights

Build and maintain dashboards that track operational readiness, incident trends, and transformation progress

Deliver insights on revenue and billing operational health, data accuracy, and control integrity

Support the team with OKR reporting

Qualification

Financial operationsRevenue recognition principlesBilling systemsProduct enablementData-driven environmentsContinuous improvement mindsetCross-functional communicationIncident managementSOC 1 familiarityAudit-ready documentation

Required

6–10 years in financial operations / revenue operations / product enablement / transformation, ideally in complex, data‑driven environments

Strong understanding of revenue recognition principles, accounting data flows, and billing systems

Demonstrated experience operationalizing new products with Product and Engineering and stabilizing production incidents that affect financial data

Experience working in or adjacent to Accounting teams (NetSuite, revenue subledgers, workflow tools preferred)

Continuous improvement mindset; passionate about solving problems at the intersection of process, people, and systems

Excellent cross-functional communication and influence skills; able to translate between operational, technical, and accounting stakeholders

Familiarity with SOC 1 / internal controls and audit‑ready documentation practices

Benefits

Access to low-cost, high-quality health care options through Collective Heath and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)

Access to a 401k to help save for the future

Vacation policy to rest and recharge

8 days of fully-paid sick leave, to take the time to heal and or recover

Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.

Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services

Education benefits and tuition assistance to help your future development and growth