IP Corporation ยท 8 hours ago
Customer Support Specialist
Nashville, TN
Full-time
Onsite
Entry Level
$17.12/hr - $22/hr
2+ years expIP Corporation is a leader in the composites industry, operating through North American Composites (NAC). The Customer Support Specialist will be the primary point of contact for customers, handling order entry, product inquiries, and ensuring a world-class customer experience.
IndustrialManufacturingProduct DesignProductivity ToolsSupply Chain Management
Responsibilities
Serve as the main contact for customer inquiries via phone, email, and online channels
Process customer orders accurately and in a timely manner through our internal systems
Provide product information, pricing, lead times, and delivery updates
Coordinate with sales, supply chain, warehouse, and logistics teams to resolve issues and ensure on-time delivery
Assist customers with returns, credits, and order adjustments as needed
Maintain accurate customer account information and documentation
Proactively identify and communicate potential service disruptions or opportunities for improvement
Build strong relationships with customers through professional, friendly, and solution-focused communication
Support various administrative tasks and reporting as required
Qualification
Required
2+ years of customer service, order entry, inside sales support, or administrative support experience
strong communication and relationship-building skills
high attention to detail with the ability to multitask in a fast-paced environment
ability to problem-solve and collaborate with cross-functional teams
positive attitude, strong work ethic, and commitment to providing exceptional customer service
proficiency with Microsoft Office Suite (Excel, Outlook, Word)
high school diploma required
Preferred
manufacturing or distribution experience
experience working in ERP/CRM systems (SAP, Oracle, or similar)
associate or bachelor's degree
Benefits
Dental
Vision
Generous PTO
401(k) with company match
Company
IP Corporation
IP Corporation is a holding company that operates in composite raw materials, resins, and molding products manufacturing companies.
501-1000 employees
H1B Sponsorship
IP Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (7)
Funding
Current Stage
Late StageLeadership Team
Erik B. Levy
Chief Operating Officer
Company data provided by crunchbase