Crusoe · 9 hours ago
Service Desk
Sunnyvale, CA
Full-time
Onsite
Mid, Senior Level
$66K/yr - $100K/yr
6+ years expCrusoe is a company focused on accelerating the abundance of energy and intelligence through sustainable technology. They are seeking an IT Service Desk employee to manage escalated support requests, resolve complex technical issues, and ensure reliable IT services for the organization.
Artificial Intelligence (AI)Data CenterEnergyEnergy ManagementOil and Gas
Responsibilities
Manage and troubleshoot a variety of technical issues related to networks, infrastructure, and SaaS applications in a fast-paced warehouse environment
Work with diverse teams and external vendors to improve system performance and provide seamless user support
Lead the resolution of complex issues, managing the process from initial report to final solution, and actively seek opportunities for system improvement while documenting the results
Administer and configure cloud identity platforms, MDM automation
Lead project-oriented initiatives, including new technology rollouts and system upgrades, to support the company's mission of climate-friendly innovation
Qualification
Required
Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA)
Experience with MDM automation (e.g., Google MDM, Kandji, Intune)
Experience administering and troubleshooting Windows, MacOS, and Linux systems
Proficiency with ticketing systems, IT documentation platforms, and SAAS management
Strong written, oral, and interpersonal communication skills
Experience working as a project-oriented engineer
Ability to self-start, collaborate, and problem-solve effectively
Ability to pass a background check
Bachelor's degree or equivalent experience with 6+ years of IT systems experience
Prior experience working in enterprises with significant user bases
5 day in office requirement
Preferred
Previous NOC/SOC experience is desired
Prior manufacturing environment or tech warehouse experience preferred
Benefits
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; up to $300 per month
Company
Crusoe
Crusoe is a vertically integrated AI infrastructure company that builds and operates data centers powered by energy sources.
1001-5000 employees
H1B Sponsorship
Crusoe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (14)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$3.9BKey Investors
Victory Park CapitalBrookfield Asset ManagementUpper90
2025-12-19Secondary Market
2025-10-23Series E· $1.4B
2025-08-25Debt Financing· $175M
Leadership Team
Chase Lochmiller
Co-Founder and Chief Executive Officer
Cully Cavness
Co-Founder, President and Chief Strategy Officer
Recent News
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2025-12-31
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2025-12-30
2025-12-25
Company data provided by crunchbase