Old National Bank · 1 month ago
Client Care Specialist II
US-IN-Evansville
Full-time
Onsite
New Grad, Entry Level
$17/hr - $27.50/hrOld National Bank has been serving clients and communities since 1834. They are seeking a Client Care Specialist who will be responsible for supporting clients to ensure a high level of quality and efficient service is provided while adhering to bank policies and procedures.
BankingFinancial ServicesWealth Management
Responsibilities
Adhere to bank policies and procedures
Ensure all client phone inquiries are answered with a high degree of courtesy, respect, professionalism, and accuracy
Utilize effective telephone skills to focus on discovering clients’ needs and educating them on bank products that will better serve them
Efficiently route calls to the appropriate support area if the inquiry is outside of Client Care guidelines
Follow up on client complaints and ensure client satisfaction
Identify suspicious transactions or activity and report such activity immediately
Be proactive to recognize concerns related to policy and procedure to drive effective change
Acquire and maintain in-depth knowledge of retail services and products
Participate in team meetings and training
Position requires the need to work varied hours/days including occasional overtime due to business needs. Team members must be available to perform the essential functions of the role whenever they are scheduled to work. Punctual and consistent attendance is an essential responsibility and expectation of all team members
Qualification
Required
High School diploma or equivalent
Excellent verbal/written communication skills
Experience communicating through online channels such as chat and email
Preferred
Prior customer service experience preferred
Bilingual communication skills helpful, but not necessary
Benefits
Medical, dental, and vision insurance
401K
Continuing education opportunities
Employee assistance program
Company
Old National Bank
Old National Bank is a regional bank providing you with additional provides account choices, expanded convenience, and greater control.
Founded in 1834
1001-5000 employees
H1B Sponsorship
Old National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (5)
2022 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$400M2024-11-25Post Ipo Equity· $400M
1984-12-04IPO
Leadership Team
James Sandgren
CEO - Commercial Banking
Timothy Burke
President & Chief Operating Officer
Recent News
2026-01-13
2026-01-03
Company data provided by crunchbase