Freightliner Northwest · 1 month ago
Support Service Account Manager - Fairbanks, AK
Fairbanks, AK
Full-time
Onsite
Entry Level
$24/hr - $28/hr
1+ years expGordon Truck Centers, Inc. is a leading dealership family in the Pacific Northwest, providing comprehensive services for commercial trucks. The Support Service Account Manager is responsible for delivering excellent customer service, managing service write-ups, and ensuring accurate communication between customers and the service team.
Freight ServiceTransportation
Responsibilities
Greet and communicate with customers and initiate service write up for repairs
Accurately take customer information, record the customer’s requests, and prepare written estimates
Schedule and plan related work in the shop directly with the service foreman
Communicate directly and effectively with shop management. Problem solve with the team
Communicate with the customer/driver on the status of repair at all times
Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes
Assist with overseeing correct data entry on all repair orders. Focus on and insure accuracy of all data and codes going into system
Collect purchase order information, warranty information and/or customer payment
Use good judgment to maintain a safe & organized work environment
Accept ownership for accomplishing new & different requests & exploring value added opportunities
Develop and grow position
Other duties assigned as business needs require
Qualification
Required
Previous customer service experience required
Must be professional and safety minded at all times
Excellent communication both verbal and written, listening skills
Good customer service skills
Ability to prioritize and multi-task
Able to work with minimal supervision and direction
Ability to work independently as well as part of a team
Preferred
High School diploma or equivalent preferred
Previous Service Advisory experience preferred or One year or more related experience in a repair facility
Technical knowledge of heavy-duty vehicles preferred by not required
Benefits
Healthcare plan that covers medical, dental, vision and prescription benefits
Basic group term life insurance policy
Employee assistance program
Health Savings Account (HSA)
401k with company match up to 3%
Tuition reimbursement
Profit sharing
Paid vacation
Personal time off (PTO)
Six (6) paid holidays
Company
Freightliner Northwest
Freightliner Northwest is a Freightliner dealer that offers service, parts, and finance services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase