Goodwill of Silicon Valley · 1 month ago
Veterans Stabilization Case Manager II
San Jose, CA, USA
Full-time
Onsite
Entry, Mid Level
$30/hr - $34/hr
2+ years expGoodwill of Silicon Valley is dedicated to helping people build skills and find meaningful work in the community. The Veterans Stabilization Case Manager II role focuses on providing intermediate-level case management and participant support, ensuring participants transition from crisis to stability through coordinated housing, employment, and supportive services.
CommunitiesHealth CareLifestyleNon ProfitRetail
Responsibilities
Conduct comprehensive intakes, eligibility determinations, and barrier assessments within required program timelines
Develop individualized stabilization, housing, or employment plans with participants, ensuring goals are measurable and updated monthly
Provide trauma-informed coaching, motivational interviewing, crisis intervention, and problem-solving support
Maintain a consistent meeting cadence with participants (weekly, bi-weekly, or per program standards)
Support participants in resolving barriers such as transportation, food insecurity, legal issues, documentation needs, behavioral health access, childcare, and technology
Coordinate warm handoffs to internal teams (Career Navigators, Housing Navigators, Healthcare Navigators) and external partners
Track progress toward stabilization, housing, or employment goals, adjusting interventions based on participant needs
Perform fieldwork as required, including home visits, employer visits, drop-ins at interim housing sites, site verifications, and partner meetings
Respond to crises promptly and develop short-term stabilization plans within 72 hours
Conduct safety assessments as needed and follow escalation protocols for risk, mandated reporting, or critical incidents
Deliver job readiness coaching, career planning, and employment navigation
Provide job leads, employer introductions, and placement support
Monitor 30/60/90-day retention and address workplace barriers
Support participants in accessing training, credentials, or transitional work programs
Assist participants in identifying, securing, and maintaining safe, affordable housing
Conduct unit habitability reviews and coordinate with landlords
Support housing retention through ongoing case monitoring
Navigate participants through benefits, rental assistance, and subsidy programs
Maintain 98% timely and accurate data entry (within 48 hours)
Ensure all required documents, case notes, plans, and assessments meet audit standards (CARF, VA, DOL, City/County)
Participate in file audits and correct issues promptly
Use CRM systems (CaseWorthy, HMIS, or program-specific systems) with reliability and consistency
Participate in internal audits, CARF reviews, VA compliance checks, and contract monitoring
Resolve data corrections and discrepancies within 5 business days
Maintain file organization and documentation standards meeting 90% audit accuracy
Coordinate services with internal teams (Career Navigators, Housing Navigators, Employment Specialists)
Participate in case conferencing, huddles, and interdisciplinary meetings
Build and maintain relationships with referral partners, community organizations, and employer partners
Represent MSSV with professionalism at outreach or partner events
Maintain accurate and timely documentation in program databases aligned with funders, CARF, and internal compliance standards
Qualification
Required
Bachelor's degree in Business, Human Services, Education, or related field (or equivalent combination of education and experience)
Minimum 2 years of experience in workforce development, career coaching, job placement, or related services
Equivalent experience may include teaching, academic advising, recruiting, training facilitation, case management, or other roles requiring individualized coaching, employer engagement, and measurable outcome achievement
Proficiency in Microsoft Office, Google Workspace, and CRM/case management systems and workforce development management platforms
Reliable transportation
Possess a valid California Driver's License
Must be computer literate
Knowledge of MS Office required
Preferred
Experience working with diverse and underserved populations (veterans, unhoused, individuals with disabilities, or trainees)
Familiarity with ADA requirements and reasonable accommodations, and ability to support participants and employers in applying inclusive workplace practices
Proven track record of building and maintaining professional networks that generate tangible business results
Experience using data to inform program requirements and decision-making
Familiarity with OKR (Objectives and Key Results) or similar goal-setting frameworks
Knowledge of labor market trends, hiring incentives, and workforce development best practices
Strong communication, presentation, and employer relationship-building skills
Company
Goodwill of Silicon Valley
Goodwill of Silicon Valley is to improving the quality of life for all residents of Silicon Valley.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Baker
Chief Executive Officer
Recent News
2025-12-10
2025-11-06
2025-01-11
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