SynergyOps · 10 hours ago
Quality Technician
West Bend, WI
Full-time
Onsite
Entry Level
1+ years expSynergyOps is a company with over 100 years of experience in providing high quality cookware products. The Quality Technician will be responsible for inspecting incoming materials, managing non-conforming materials, supporting customer service with warranty claims, and assisting in product testing and evaluation.
Consumer Goods
Responsibilities
Perform inspection and testing of incoming materials, components, and supplies to verify conformance to specifications
Document inspection results and escalate discrepancies when required
Work with suppliers and internal stakeholders to resolve quality issues
Oversee the identification, segregation, and documentation of non-conforming materials in the Material Review Area
Support Material Review Board (MRB) activities by providing data and participating in disposition decisions
Assist in the coordination of rework, return-to-vendor, or scrap processes as needed
Evaluate returned products to determine root cause of failures for warranty claims
Document findings and communicate results to Customer Service and Quality teams
Provide input on trends or recurring issues to help drive corrective and preventive actions
Assist in testing new products to verify performance, reliability, and compliance with internal requirements and industry standards
Assist in competitive benchmarking by comparing product performance and identify opportunities for improvement
Support quality audits and ensure regulatory requirements are met
Execute lab-based testing following established procedures and safety guidelines
Accurately document, analyze, and report results, ensuring data integrity and traceability
Communicate findings to cross-functional teams in a clear and timely manner
Manage the calibration schedule for all laboratory and measurement equipment
Collaborate with Quality and Engineering teams on the development, refinement, and validation of test methods and protocols
Provide feedback on test execution and recommend improvements to increase consistency, efficiency, and accuracy
Qualification
Required
High school diploma required
1–3 years of experience in a quality or testing environment, preferably in manufacturing or product development
Strong attention to detail and ability to follow structured procedures
Experience with measurement tools, test equipment, and inspection methods
Solid documentation, reporting, and communication skills
Ability to collaborate across departments and manage multiple tasks in a fast-paced environment
Preferred
associate degree or technical certification in Quality, Engineering, or a related field
Benefits
Our benefits package is built with you and your family in mind – and that starts with the things that are most important to you – your health, your lifestyle, and your future.
Company
SynergyOps
A division of Regal Ware, SynergyOps has been the manufacturing partner of choice for beloved cookware brands across the globe for over 100 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase