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Axon · 14 hours ago

Inside Program Coordinator, FususCONNECT

Seattle, WA

Full-time

Hybrid

Entry Level

1+ years exp

Axon is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and cloud software. The Inside Program Coordinator will play a vital role in building partnerships between law enforcement and communities, managing the Axon Fusus Community Connect program, and ensuring its successful implementation and adoption.

ElectronicsGovTechHardwareSoftware

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

Act as the primary intermediary between law enforcement agencies and the community, advocating for and introducing the Axon Fusus Community Connect program

Monitor a centralized mailbox and response to messages in a professional and timely manner

Coordinate and schedule installations of Axon Fusus CORE devices, ensuring seamless execution

Solicit and present community engagement materials to law enforcement clients for review and subsequent dissemination to the community

Efficiently process incoming orders, meticulously capturing and inputting all details into the system

Liaise with pertinent departments or teams to promptly fulfill orders and surpass customer expectations

Track and analyze installation metrics to assess program health, implementing data-driven strategies to improve adoption

Qualification

Public safety experienceCommunity engagementCustomer supportSalesforceMicrosoft OfficeTask prioritizationCommunicationRelationship-buildingAttention to detailTeam collaboration

Required

Bachelor's degree or 1–2 years of relevant experience in public safety, community programs, or customer support

Strong communication and relationship-building skills

Interest in public safety, community engagement, or civic tech

Comfortable working independently and as part of a cross-functional team

Willingness to learn about video management systems, public safety technology, and law enforcement workflows

Basic experience with tools like Salesforce, Microsoft Office (Excel, Word, Outlook), or similar platforms

Strong attention to detail and follow-through

Ability to manage your schedule and prioritize tasks in a fast-paced environment

Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information