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Delaware North · 8 hours ago

Engagement and Development Manager, Finger Lakes and Hamburg Gaming

Farmington, NY

Full-time

Hybrid

Mid Level

$62K/yr - $67K/yr

3+ years exp

Delaware North is a family-owned company with over 100 years of history, focusing on hospitality and gaming. The Engagement and Development Manager will implement new hire training and orientation, coach team members, and develop onboarding plans to ensure effective integration of new hires.

Hospitality

Responsibilities

Restructure and deliver new hire orientation to include compliance, property onboarding, and the Delaware North GuestPath Continuous Improvement Program

Coach managers and team members on service standards, identify training gaps, and implement solutions to improve guest scores and service recovery

Partner with department leads to develop onboarding plans and conduct follow-up to ensure smooth integration of new hires

Monitor and train on GuestPath Program, analyze survey results, and implement action plans to elevate service performance

Design and manage rewards, recognition, and communication programs to inspire team engagement and reinforce GuestPath standards

Travel between two local properties, using a company vehicle

Qualification

Training designIn-person trainingCurriculum developmentTeam engagementMotivational skillsCommunication skills

Required

Degree in training, education, or related field preferred

Minimum of 3 years of in-person training working with large, diverse groups

Creative and innovative, must be able to motivate, develop, and direct people as they work

Knowledge of principals and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

Ability to use analytics to recognize gaps in training and areas to emphasize

Must possess a valid driver's license