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Truck Enterprises · 1 month ago

Service Technician Lead (2nd Shift)

Ashland, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kenworth Sales Company is a reputable truck dealership group known for its commitment to quality and customer service. They are seeking a Service Technician Lead to perform high-quality repairs on customer equipment and provide recommendations for further services. This role involves receiving assignments, maintaining standards of workmanship, and ensuring customer satisfaction through effective communication and training.

AutomotiveLogistics

Diversity & Inclusion

Responsibilities

Receives repair order assignments from Shop Foreman

Performs work directed in order and in a timely and thorough manner. Maintains superior standard of workmanship in all services performed

Advises Shop Foreman of any recommended changes in services ordered by the customer

Determines if any further repairs or servicing should be recommended to the customer, and communicates such recommendations to the Shop Foreman

Maintains a level of training and experience with specialized equipment, machinery, and servicing techniques necessary for superior servicing of the customer’s equipment

Attends training sessions as required by the Service Manager

Performs additional repairs as required when any piece of equipment is returned by the customer because of the Technician’s faulty workmanship

Maintains accurate work order records of work performed and time clocked jobs

Qualification

Medium/heavy truck repairMechanical aptitudeVA State Inspector certificationCDL ClassBPaccarCumminsCAT certificationsPowerHand toolsSelf-relianceOrganization skillsCommunication skillsPersonal motivation