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Avison Young · 4 weeks ago

Tenant Services Coordinator

Jamaica, NY

Full-time

Onsite

Mid Level

$65K/yr - $70K/yr

3+ years exp

Avison Young is a global commercial real estate brokerage and advisory firm, dedicated to enhancing collaboration and providing comprehensive services to clients. The Tenant Services Coordinator supports the Property Management team by managing tenant service needs, lease administration, and ensuring high levels of tenant satisfaction through excellent communication and relationship-building.

Commercial Real EstateReal EstateRetail

Responsibilities

Promote a positive and reliable rapport with tenants and building staff

Provide full administrative support, including phone support, typing reports, filing and drafting/distribution of correspondence, and the like

Maintain a strong relationship with regular interaction with tenants and vendors

Ensure high quality customer service for tenants, including work orders and tenant requests

Assist with coordinating building events as required (i.e., fire drills, tenant appreciation, holiday events, and the like.)

Program building access cards

Coordinate with security regarding concerns from tenants

Assist in the preparation of monthly reports

Maintain and update tenant emergency contact information

Handle all mailings

Maintain inventory of office supplies

Assist lease administration with tenant sundry billing

File and initiate invoice processing

Respond to tenant requests and needs and coordinate with Property Management and building staff to resolve issues

Assist with scheduling and facilitating maintenance for tenants

Schedule and coordinate meetings/special events, as requested

Assist with documenting and tracking all certificates of insurance from vendors and tenants

Prepare correspondence and memos for tenants

Establish and maintain positive relationships with internal and external tenants and vendors

Support and provide leadership in a commitment to achieve AY and client expectations for service and business objectives

Consistently uphold and apply the company’s policies regarding appropriate professional behavior to ensure that the values of the firm are exhibited by the actions of the staff

Perform other related duties as requested

Qualification

C.M.M.S. proficiencyLease administrationCustomer serviceEvent planningOrganizational skillsMulti-taskingProfessionalismInterpersonal skillsDetail orientedWritten communicationVerbal communication