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NEOGOV · 1 month ago

Constituent Services Representative

Various Locations within the City of El Paso, TX

Full-time

Onsite

Mid Level

$35K/yr - $51K/yr

3+ years exp

NEOGOV is seeking a Constituent Services Representative to serve as a key liaison between the City Council District Office and District residents. This role involves providing high-quality assistance to constituents, resolving concerns, and ensuring clear communication between the community and elected officials.

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Responsibilities

Provide constituent service. Involves: Assisting constituents with inquiries and concerns related to City departments and services, providing information, referrals, and follow-up until resolution. Responding to constituent inquiries by phone, email, in person, and at community meetings. Assist with community meetings, neighborhood association engagement, and outreach events that support District initiatives. Serve as a liaison between residents and City departments, community organizations, and partner agencies. Monitor recurring constituent issues or patterns to inform the City Representative of emerging concerns or systemic problems

Receive, review, and prepare constituent work requests. Involves: Draft letters, emails, memos, and follow-up correspondence. Elevate complex or unresolved constituent issues to the City Representative to support timely and effective resolution. Log, track, and document all cases using a constituent management system and maintain organized administrative records. Support daily office operations, including scheduling, filing, research, and general administrative tasks. Perform other duties as assigned

Qualification

Customer service experienceValid Texas Class C LicenseBilingual (English/Spanish)Constituent management systemAdministrative tasks

Required

High School Diploma, GED, or higher

Three (3) years of customer service experience in a public service, nonprofit, government, or community-facing role

Valid Texas Class 'C' Driver's License or equivalent from another state by the date of appointment

Ability to comprehend and express oneself orally, clearly and concisely, using proper diction, in English and Spanish

Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department