ServiceTitan · 3 weeks ago
Customer Success Manager, Strategic
United States
Full-time
Hybrid
Mid, Senior Level
$103K/yr - $138K/yr
5+ years expServiceTitan is a company focused on the success of its clients, and they are seeking a Customer Success Manager for Strategic Accounts. In this role, you will manage the long-term success of ServiceTitan’s largest customers by building relationships, driving product adoption, and enhancing customer satisfaction through various initiatives.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Develop strong working relationships with corporate contacts in strategic accounts
Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users
Collaborate with customers and product managers to manage product enhancement requests
Act as a subject matter expert on custom product features for strategic accounts
Manage initiatives to increase product adoption, customer satisfaction and evangelism
Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly
Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses
Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan
Act as an escalation point on customer support tickets
Update account and contact records for strategic accounts to ensure accurate reporting
Identify areas for improvement in the customer experience, both in our product and processes
Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed
Qualification
Required
5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success
Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
Exceptional account management skills & project management skills with strict attention to detail
Demonstrated ability in learning new software programs and identifying opportunities to use their full potential
A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues
Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions
Team player with strong communication and organizational skills, and an ability to 'roll with the punches'. Strong Executive Presence
< 25% travel nationwide
Benefits
Flexible time off with ample learning and development opportunities to continue growing your career.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crowdfund Insider
2026-01-19
2026-01-15
Company data provided by crunchbase