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Welltower™ Inc. (NYSE:WELL) · 1 week ago

Lead Software Trainer, EHR - REMOTE (US)

United States

Full-time

Remote

Senior Level

5+ years exp

Welltower Inc. is a global leader in residential wellness and healthcare infrastructure, focused on transforming senior living. The Lead Software Trainer will design and deliver enterprise training programs for the Yardi Senior product suite, enhancing user adoption and system proficiency across teams.

Commercial Real EstateEnergyHealth CareInfrastructureReal Estate

Growth Opportunities

Responsibilities

Leads, mentors, and develops a high-performing team of trainers, providing direction, feedback, and support to drive professional growth and ensure the consistent delivery of impactful learning experiences

Directs and coordinates the planning and execution of training programs across multiple projects and delivery modalities, ensuring alignment with business objectives, timelines, and quality standards

Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives and ensure effective delivery of training initiatives

Provides expertise in instructional design, adult learning principles, and technology-enabled training to optimize the user experience and promote system proficiency

Works closely with the Yardi Implementation team, business leads, and external partners to design and execute comprehensive training programs aligned with project timelines and goals

Leads the creation, maintenance, and enhancement of training content, including user guides, job aids, video tutorials, and e-learning modules, ensuring alignment with current system functionality

Implements quality assurance processes to evaluate training effectiveness, incorporating performance metrics, feedback, and learning analytics to drive continuous improvement

Provides ongoing support to end users post-training, identifying knowledge gaps, addressing system challenges, and recommending process or content enhancements

Partners with internal support teams to troubleshoot user issues, optimize workflows, and reinforce best practices across the organization

Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture

Develops regular and comprehensive status updates and reports for senior leadership, highlighting training progress, adoption metrics, and opportunities for improvement

Anticipates and mitigates risks, dependencies, and impediments related to training delivery and adoption, proactively developing solutions to ensure project and user success

Leads, mentors, and develops a high-performing team of trainers, managing their day-to-day activities, project assignments, and professional growth to ensure consistent and high-quality program delivery

Oversees the planning, scheduling, and execution of training sessions across multiple locations and modalities, ensuring alignment with business priorities and project timelines

Qualification

Yardi product suiteTraining developmentLearning Management SystemsAgile practicesProject managementResilienceCommunication skillsMentoring skillsAdaptability

Required

Proven leadership experience in training development and facilitation

Strong interpersonal, communication, and mentoring skills with the ability to engage diverse audiences

Solid understanding of project management and agile practices

Demonstrated ability to design, deliver, and measure effective training programs

Proficiency with Learning Management Systems (LMS) and e-learning platforms

Expertise in Yardi product suite workflows and best practices

Adaptability and resilience to thrive in a fast-paced, dynamic environment

5+ years of experience delivering and developing software or process training, preferably within the Senior Housing or Property Management industry

Hands-on experience with Yardi Voyager (Senior Housing), Payscan, eProcurement, Vendor Café, Facility Manager, Electronic Health Records, RentCafé Suite, and other related modules

Bachelor's degree in accounting, business, real estate, nursing, or related field

Preferred

Prior experience mentoring trainers or managing training programs a strong plus

Background in implementation, consulting, or project management preferred

Agile, Six Sigma, or PMP certification strongly preferred

Benefits

Competitive Base Salary + Annual Bonus

Generous Paid Time Off and Holidays

Employee Stock Purchase Program – purchase shares at a 15% discount

Employer-matching 401(k) Program + Profit Sharing Program

Student Debt Program – we’ll contribute up to $10,000 towards your student loans!

Tuition Assistance Program

Comprehensive and progressive Medical/Dental/Vision options

Professional Growth

And much more!

Company

Welltower™ Inc. (NYSE:WELL)

Welltower® (NYSE: WELL) provides real estate capital to the world’s leading health and senior care providers to develop the health care infrastructure necessary to keep people well.

Founded in 1970

Toledo, Ohio, USA

501-1000 employees