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ASRC Federal · 1 day ago

Network Support Technician

Eareckson Station, AK

Full-time

Onsite

Mid Level

3+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. The Network Support Technician provides technical, operational, and training support to users of personal computers, manages user accounts, troubleshoots network issues, and maintains network hardware and software.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manages user accounts and system resources using Active Directory for local company network

Troubleshoot JBER NIPR/SIPR network issues and engage JBER network teams for further assistance

Troubleshoots a wide range of computer problems to include hardware, software, and security issues

Responds to customer requests for assistance that are submitted via telephone, email, or in person

Receives requests for resolution of hardware or software problems that may require in-depth research

Analyzes customer problems and research AIMS software for possible solutions and works with corporate IT to find solutions to the database issues

Installs, and configures network operating systems and hardware

Supports the local area network (LAN), wide area network (WAN) network systems to include configurations, installations and network security

Maintains network hardware and software in conjunction with the AF network systems

Implements information management policies and procedures

Executes procedures and policies to accomplish more efficiently and effectively the department’s operational mission with emphasis on the integration of information management disciplines in the operational activities

Ensures project’s compliance with government guidelines as specified within the contract

Accomplishes data management to include data element standardization and information sharing

Performs other related duties as assigned

Qualification

Network managementActive DirectoryCompTIA Security+ CEWindows ServerAIMS softwareLAN/WAN managementFiber optic certificationMicrosoft Office SuiteAntivirus softwareCustomer service

Required

High school diploma or equivalent

Three (3) years of computer/help desk experience

Two (2) years' experience in maintenance, repair and installation of computer and network cabling/wiring

DoD 8570 Information Assurance Training (IAT) Level I ((CompTIA A+ CE (Continuing Education) and Network+ CE certifications))

DoD 8570 Information Assurance Training (IAT) Level II (CompTIA Security+ CE, SSCP, or GSEC) Certifications or the ability to obtain within 90-days of hire

Previous experience with Microsoft Office products, including Word, Excel, Access, and Outlook

Previous experience with Avast or similar Antivirus and back-up software used for data protection

Previous experience with secure data storage

Previous experience using operating systems, including Windows 98, NT, 2000, ME, XP Windows 7, and Windows 10, Windows 11

Fiber optic experience and certification, or the ability to obtain certification within one (1) year of hire

Ability to obtain and maintain a valid driver's license with an acceptable driving record

Obtain and maintain a secret security clearance

Ability to successfully pass a pre-employment fingerprints, physical, background check and drug test