Amazon · 13 hours ago
IT Support Associate II, Ops Tech Solutions (OTS)
Ocala, FL
Full-time
Onsite
Entry Level
$23/hr - $37/hr
1+ years expAmazon is a global leader in e-commerce and operations, and they are seeking an IT Support Associate II to support the operations team in resolving technical problems within Amazon Operations facilities. The role involves troubleshooting IT equipment, handling support requests, and assisting in the training of new hires while promoting continuous learning of new technologies.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
Handles support requests and procedures across the network
Assist in training new hires
Continuous learning of new technologies
Ability to support customers from multiple buildings in the area, as well as remote customers
Qualification
Required
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
High school or equivalent
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Preferred
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Benefits
Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase