IT Support Associate II, Ops Tech Solutions (OTS) jobs in United States
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Amazon · 5 hours ago

IT Support Associate II, Ops Tech Solutions (OTS)

positionOcala, FL
timeFull-time
remoteOnsite
seniorityEntry Level
money$44K/yr - $92K/yr
date1+ years exp

Amazon is a global leader in operations and technology, providing IT support to their vast network. As an IT Support Associate II, you will resolve technical issues within Amazon Operations facilities and contribute to continuous improvement and career development opportunities.

Artificial Intelligence (AI)DeliveryE-CommerceRetail
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H1B Sponsor Likelynote

Responsibilities

Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
Handles support requests and procedures across the network
Assist in training new hires
Continuous learning of new technologies
Ability to support customers from multiple buildings in the area, as well as remote customers

Qualification

Windows supportLinux supportMac supportCompTIA A+CompTIA Network+Cisco/CCNAAWSCustomer serviceTroubleshootingTraining new hires

Required

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
High school or equivalent
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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