IHG Hotels & Resorts ยท 5 months ago
2nd Shift Part Time Front Desk Agent- IHG Army Hotels Holiday Inn Express- Fort Knox, KY 3 pm to 11 pm
Bldg. 1327, Fort Knox, KY, 40121, US
Full-time, Part-time
Onsite
Entry Level
$17.75/hr - $17.75/hr
1+ years expIHG Hotels & Resorts is seeking a 2nd Shift Part Time Front Desk Agent at their Holiday Inn Express in Fort Knox, KY. The role involves checking in and out hotel guests, processing payments, and ensuring guest satisfaction through professional service and communication.
HospitalityHotelRestaurants
Responsibilities
Welcome guest in a friendly, prompt and professional manner. Answer phones in a prompt and courteous manner
Register guests, issue room keys, provide information on hotel services and room locations
Up-sell rooms where possible to maximize hotel revenue
Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction
Book routinely guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes
Promote Teamwork and quality service through daily communications with other departments
Perform other duties as assigned including guest room tours, concierge services, special guest requests etc
Qualification
Required
High school diploma or equivalent
Must speak fluent English
Frequently standing up behind front desk
Carrying or lifting items weighing up to 50 pounds
Handling objects, projects and computer equipment and use key boards to make reservations
Communication skills are utilized a significant amount of time when interacting with guests and employees
Reading and writing abilities are used often
Basic math skills are used often
Will have to work weekends, nights and/or holidays
Preferred
One year front desk/guest service experience
Benefits
401K
Wellness and sick time
Company
IHG Hotels & Resorts
IHG Hotels & Resorts is a global hotel company with the mission of providing True Hospitality for Good.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Elie W. Maalouf
Chief Executive Officer
Dana Shefsky
Head of Customer and Partner Experience
Recent News
Hotel Management Network
2025-12-25
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