Director of Operations jobs in United States
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Host Pros LLC · 1 month ago

Director of Operations

positionCleveland, OH
timeFull-time
remoteHybrid
seniorityDirector/Executive
money$70K/yr - $80K/yr

Host Pros LLC is Northeast Ohio’s #1 short-term rental management company, known for its commitment to exceptional guest experiences. They are seeking a strong, people-focused Director of Operations to lead various teams and ensure high standards of quality and hospitality for their vacation rentals.

Responsibilities

Lead and develop the Operations Team (cleaning, maintenance, guest experience, runners)
Hold team members accountable and maintain a culture of ownership, clarity, and high expectations
Communicate proactively with clients; handle escalations with professionalism and calm
Ensure every property meets Host Pros’ standards for quality, safety, and hospitality
Oversee turnovers, maintenance workflows, guest support, and property technology (locks, cameras, apps)
Manage vendor relationships; recruit and evaluate teams and tradespeople
Anticipate issues before they happen (weather, seasonality, property quirks)
Lead operational meetings and drive process improvements as we scale 50%+ in the next year

Qualification

Operations managementHospitality experienceProperty managementTech-savvyEmotional intelligenceProblem-solvingTeam alignmentHome systemsLeadershipCommunicationDecision making

Required

Proven experience managing people in a fast-paced, service-focused environment
Strong communicator; confident having hard conversations
High emotional intelligence and calm under pressure
Strong problem-solver; comfortable making decisions independently
Tech-savvy and quick to learn new platforms
Based in Northeast Ohio with reliable transportation
Works Wednesday–Sunday; available for urgent issues

Preferred

Operations, hospitality, STR, or property management experience preferred
Basic knowledge of home systems (HVAC, plumbing, electrical) a plus

Benefits

Performance-based bonus
Health, dental, vision insurance
Paid time off

Company

Host Pros LLC

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We help property owners host short-term rentals (e.g. Airbnb) as a way to increase their income while contributing to the growth of our hometown.
dateFounded in 2019
location
Cleveland, Ohio, US
people-size2-10 employees
web-link
https://www.HostProsCLE.com

Funding

Current Stage
Early Stage

Leadership Team

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Mark Vondrak, MBA
Co-Founder, Partner
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Company data provided by crunchbase