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Rohde & Schwarz · 7 hours ago

Field Service Supervisor, ATC Program - Coppell, TX

Coppell, TX

Full-time

Onsite

Mid, Senior Level

$85K/yr - $110K/yr

3+ years exp

Rohde & Schwarz is a global technology company that develops cutting-edge technology for various sectors. They are seeking a Field Service Supervisor to support their Air Traffic Controller business, responsible for ensuring service commitments are fulfilled and driving continuous improvement initiatives for enhanced customer experience.

Cyber SecurityManufacturingTest and Measurement

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Develops and leads remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance

Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities

Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events

Coordinate and document site survey results ahead of installation

Manage complex projects involving multiple departments and various technical and business process related deliverables

Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change

Ensure customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations

Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance

Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency

Qualification

Management experienceAir Traffic Controller SystemsProject managementRFElectrical fundamentalsPMP/PMI CertificationMS Excel proficiencyLeanSix SigmaSAP familiarityCommunication skillsTeamwork skills

Required

3+ years of management experience with technical or business Bachelor's degree, or 10+ years of management experience with AA/AS degree

Technical capability to understand RF and Electrical system fundamentals. Ability to comprehend technical electrical and mechanical documentation and apply knowledge in relevant situations

Demonstrated experience in managing and coordinating time sensitive technician deployment schedules

Demonstrated experience managing complex projects

Proficiency in MS Excel, with the ability to use data manipulation functions to analyze, filter, sort, and present complex datasets effectively through charts and graphs, enabling informed decision-making

Excellent communication and team work skills

Candidate should be based close to a major US airport

Ability to travel a minimum of 50%, primarily domestic travel with occasional international travel

Available to support an on-call schedule and respond to on- demand travel for service actions at short notice

Ability to respond to service requests and escalations outside of standard business hours and on weekends and holidays

Proficiency in Microsoft Office tools

In order to be considered, candidates must be a current US resident with valid work authorization

Ability to obtain FAA security clearance