Apply on Employer Site

Navina · 19 hours ago

Senior Customer Success Manager - Digital Health

New York, United States

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. The Customer Success Manager will be responsible for driving success at the most strategic level within accounts and implementing a broad strategy for earning customer acceptance across the organization.

Artificial Intelligence (AI)Health CareHealth DiagnosticsMachine LearningMedicalSoftware

Responsibilities

Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement

Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value

Be the voice of the clients and the internal focal point for any client need

Own client communications and account operations: Set up, facilitate, and lead personal & group F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities

Track, monitor, and manage accounts with specific KPIs for clients on the Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc)

Take part in product cycles, roadmap planning, and execution

Qualification

Account ManagementPopulation Health SolutionsProject ManagementSales ExperienceTechnical BackgroundCommunication Skills

Required

8-10 years of successful experience in account/success management, focused on larger healthcare organizations, such as health systems or IDN/ACO or MSO networks

Project management experience including managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value

Experience in managing customers' renewal process, with a high retention rate track record

Experience deploying population health solutions in value-based care provider organizations

Ability to work independently as well as part of a team in a fast-paced environment

Strong communication and storytelling skills

The position requires 50% travel based on business needs