WellNow Urgent Care · 7 hours ago
Multi-Site Manager
Utica, NY
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $60K/yr
3+ years expWellNow Urgent Care is seeking a Multi-Site Manager responsible for leading operations across two urgent care facilities. The role focuses on ensuring high-quality patient care, managing staff, and overseeing the overall efficiency and profitability of the sites.
BiotechnologyHealth CareHospitalWellness
Responsibilities
Monitors Practice Metrics; including patient satisfaction, patient visits and expenditures; identifies opportunities for improvement and executes improvement plans approved by Leadership
Ensure patients, visitors, medical staff, colleagues and others are treated with compassion and respect. Strives for excellent patient satisfaction
Places an emphasis on patient safety, quality, convenience and customer service
Supervises the orientation, training and cross training of clinic staff with the assistance of the clinical lead and provider to ensure that all competencies, policies, established practices and standards are followed and adhered to
Participates in the development and leads the execution of UC goals and objectives
Clearly communicates goals and objectives to employees in partnership with the clinical lead and provider
Responsible for employee timekeeping, attendance tracking, absence management, and approvals in a timely manner
Partners with Regional Practice Managers and Lead Providers to manage site staffing levels to ensure the office is adequately staffed to serve patients
Creates a work schedule for all clinical positions in partnership with clinical lead and provider. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards
Participates in all ordinary functions of management including interviewing and selection of clinical staff, disciplinary actions and performance evaluations
Identifies and mentors team members for promotional opportunities in partnership with clinical lead
Addresses individual or team performance deficiencies in collaboration with ROM and HR Business Partner
Handles patient and visitor issues and complaints utilizing the grievance policy and procedure in partnership with clinical lead and provider
Partners with clinical lead and provider to actively recognize and reward the Site team and individual Site team members for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and values
Follow through on programs, practices and team leadership to improve operations, staff retention and employee engagement in partnership with clinical lead and provider
Supports pilot initiatives such as, but not limited to new systems, new processes, etc
Participates in grassroots marketing initiatives under the direction of the Marketing team
Assists in managing accounts receivables/bad debt for their site
Oversees all clinic staff and activities to ensure the correct and timely delivery of all services. Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed
Provide managerial oversight and leadership for the day-to-day quality, service, administrative, and operational components of assigned sites
Create a team environment which encourages positive staff morale, engagement, and commitment to healthcare excellence
Track site turnover and implement action plans to reduce unhealthy turnover
Create a clear vision of the company values and initiatives, build strong relationships within the clinic and organization, being knowledgeable and leading by example
Qualification
Required
Monitors Practice Metrics; including patient satisfaction, patient visits and expenditures; identifies opportunities for improvement and executes improvement plans approved by Leadership
Ensure patients, visitors, medical staff, colleagues and others are treated with compassion and respect. Strives for excellent patient satisfaction
Places an emphasis on patient safety, quality, convenience and customer service
Supervises the orientation, training and cross training of clinic staff with the assistance of the clinical lead and provider to ensure that all competencies, policies, established practices and standards are followed and adhered to
Participates in the development and leads the execution of UC goals and objectives
Clearly communicates goals and objectives to employees in partnership with the clinical lead and provider
Responsible for employee timekeeping, attendance tracking, absence management, and approvals in a timely manner
Partners with Regional Practice Managers and Lead Providers to manage site staffing levels to ensure the office is adequately staffed to serve patients
Creates a work schedule for all clinical positions in partnership with clinical lead and provider. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards
Participates in all ordinary functions of management including interviewing and selection of clinical staff, disciplinary actions and performance evaluations
Identifies and mentors team members for promotional opportunities in partnership with clinical lead
Addresses individual or team performance deficiencies in collaboration with ROM and HR Business Partner
Handles patient and visitor issues and complaints utilizing the grievance policy and procedure in partnership with clinical lead and provider
Partners with clinical lead and provider to actively recognize and reward the Site team and individual Site team members for meeting goals and demonstrating behaviors consistent with the company's mission, vision, and values
Follow through on programs, practices and team leadership to improve operations, staff retention and employee engagement in partnership with clinical lead and provider
Supports pilot initiatives such as, but not limited to new systems, new processes, etc
Participates in grassroots marketing initiatives under the direction of the Marketing team
Assists in managing accounts receivables/bad debt for their site
Oversees all clinic staff and activities to ensure the correct and timely delivery of all services. Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed
Provide managerial oversight and leadership for the day-to-day quality, service, administrative, and operational components of assigned sites
Create a team environment which encourages positive staff morale, engagement, and commitment to healthcare excellence
Track site turnover and implement action plans to reduce unhealthy turnover
Create a clear vision of the company values and initiatives, build strong relationships within the clinic and organization, being knowledgeable and leading by example
May be required to work alternate shifts and may be required to float to other clinic locations
Will participate in weekend rotation within region as assigned by RDO
Ability to work both independently and in a team environment
Strong interpersonal and communication skills and the ability to work effectively with a wide range of people
Skill in organizing and establishing priorities
Must be detail-oriented and well organized
Microsoft Office experience
Must have reliable transportation
Ability to work flexible schedule including evenings and weekends
Travel required – approximately 50%
Effective communication and interaction with employers, patients, providers, managers and other colleagues
A flexible schedule as most of our clinics are open 7 days a week from 7am-11pm
Preferred
3+ years of experience in healthcare environment and clinical experience preferred
Benefits
Competitive salary
Parental leave
Continuing education opportunities
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
401(k) plan with a company match for your future financial security
Free urgent care visits for you and your immediate family members
Scrubs provided to ensure a professional and comfortable work environment
Opportunities for promotional growth as we continue to expand our presence
Monthly bonus based on your performance and productivity
Annual License renewal reimbursement
Company
WellNow Urgent Care
WellNow Urgent Care is one of the fastest-growing providers of urgent medical care, virtual care, occupational health services and clinical research in the United States.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$81.34MKey Investors
CrestlinePetra Capital Partners
2018-10-12Series D· $18M
2016-02-26Series C· $23M
2014-05-21Series B· $5.34M
Leadership Team
Amanda Mahatzke, CHCR
Sr. Talent Acquisition Partner
Arianne Dibba
Talent Acquisition Partner
Recent News
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